About the Center for Sustainable Energy®
Center for Sustainable Energy (CSE) is an independent, mission-driven nonprofit organization with offices in San Diego, Oakland, Los Angeles and Boston. We accelerate the adoption of clean and efficient energy solutions via program administration, technical assistance, policy innovation, and other forms of market facilitation. We are uniquely positioned and engaged with a variety of stakeholders and market actors, including policy-makers, state and federal agencies, regional and local governments, utilities, business and civic leaders, and individuals in both the general market and equity sectors. Our technical areas of focus include distributed energy resources (renewable energy, energy efficiency, energy storage, fuel cells, combined heat and power) and clean transportation.
Responsible for general support of various Clean Transportation projects with a focus on operations for the administration of statewide clean transportation programs. Under general supervision from the Clean Transportation Operations Managers the Coordinator will assume responsibilities that include program implementation, team training and support, application processing, partner engagement, and overall coordination of transportation program requirements.
Essential Functions and Responsibilities:
- Process complex, technical clean vehicle voucher applications using a customized Salesforce.com CRM system and other computer systems.
- Explain complex project requirements to applicants on the phone and in writing.
- Provide training and ongoing support to the team of rebate processing specialists (RPS).
- Provide logistical and administrative oversight to ensure quality control.
- Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processing. Review program plans through the course of the fiscal year and advise the Senior Manager or Program Manager as necessary.
- Make recommendations on transportation program design, including drafting Standard Operating Procedures (SOPs), Cheat Sheets, program email templates and correspondence, and program evaluation and reporting.
- Coordinate, organize and track progress of RPS tasks.
- Create program reports and presentations as needed. Contribute to data analysis and writing of transportation program reports.
- Maintain and update the internal database of application processing related documentation, including SOPs and Cheat Sheets
- Handle inquiries about the program, eligible technologies and project requirements. Serve as point person for escalated customer service calls as they relate to program requirements.
- Provide overall operational support to Project & Operations managers.
- Perform other related duties as assigned.
Role Specific Responsibilities:
Essential Knowledge, Skills and Abilities:
- Excellent oral and written communication skills.
- Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities and working effectively under deadlines.
- Demonstrated proficiency in customer service principles.
- Ability to learn complex procedures and policies quickly.
- Ability to take initiative, be proactive and work with minimal supervision.
- Basic knowledge of project management and best practices with data entry and documentation.
- Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook). Advanced uses of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
- Familiarity with standard office procedures, filing, telephone techniques and operation of office equipment.
- Proficient in typing and use of proper English spelling, punctuation and grammar in communications.
- Basic knowledge of and/or interest in clean transportation issues with basic understanding of clean vehicle technologies.
- Familiarity with California clean transportation policies and landscape a plus.
- Bachelor’s degree in area relevant to sustainable transportation and/or business practices, such as business administration, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience required.
- Master’s degree preferred.
- 3 years of related experience
Licenses, Certificates or Registrations:
- Valid California driver’s license; insured in the State of California. Must have access to a licensed and registered vehicle and be willing to use it for work-related purposes.
- Works in an office environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.