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About the Center for Sustainable Energy®
Center for Sustainable Energy (CSE) is an independent, mission-driven nonprofit organization with offices in San Diego, Oakland, Los Angeles and Boston. We accelerate the adoption of clean and efficient energy solutions via program administration, technical assistance, policy innovation, and other forms of market facilitation. We are uniquely positioned and engaged with a variety of stakeholders and market actors, including policy-makers, state and federal agencies, regional and local governments, utilities, business and civic leaders, and individuals in both the general market and equity sectors. Our technical areas of focus include distributed energy resources (renewable energy, energy efficiency, energy storage, fuel cells, combined heat and power) and clean transportation.
The Project Manager is primarily responsible for supporting the day-to-day operations for the Solar on Multifamily Affordable Housing (SOMAH) program along with the other program managers. Core duties include: managing program staff to ensure project tasks are completed correctly, efficiently, on-time, and within budget, project reporting, customer service, as well as DER technology installation tracking and market development. The Project Manager may engage with state regulatory staff, utility staff, industry stakeholders, and customers installing solar PV systems daily. Other duties and special projects may be assigned, and this position will need to be flexible and open to changes in both the implementation strategy as well as the job description as the programs grows and adapt to the marketplace.
Essential Functions and Responsibilities:
Program Management and Oversight: Supervise supporting staff in administering the program(s) which includes application processing, marketing and outreach implementation, and public reporting. Assist in management of client and partner relationships. Contribute to comprehensive monthly and quarterly invoicing. Support tracking, forecasting, and reconciliation of program administration and incentive budget(s).
Program Implementation: Support day-to-day project tasks including collaboration with team members and partners to develop collateral and resources for target audiences. Appropriately and effectively coordinate tasks with matrixed resources. Participate and present information and updates through public speaking at events, conferences, webinars and workshops. Work closely with the policy team to support program requirements and legislative compliance.
Stakeholder Engagement: Interact extensively with stakeholders; develop and maintain strong relationships to inform stakeholders of ongoing program developments. Apply technical knowledge and knowledge of stakeholder interests to ensure tools and resources align with both established technical standards and program requirements. Develop and deliver messages to target audiences via presentations, newsletters, direct marketing materials, web content, social media, etc.
Program Monitoring: Accurately track program data in Excel and/or customer relationship management software; organize and analyze data to inform reporting requirements and program design improvements. Ensure that procedures are working to achieve program goals and to support efficient processes.
Customer Service: Represent CSE and provide exceptional customer service to contractors and relevant stakeholders on policy, rebate program eligibility, application processes. Address unique and escalated program issues. Field inquiries about DER-eligible technologies and program requirements. Meet with public and respond to requests for information.
Reporting: Create program reports and presentations. Contribute to data analysis and writing of program reports. Make recommendations on future program design, including needs assessments, drafting proposals, creating content, preparing marketing materials, and evaluation and reporting. Conduct periodic program process evaluations to streamline internal and external program procedures. Prepare regular metric reports and analysis.
Essential Knowledge, Skills and Abilities:
- Bachelor’s degree
- 3-4 years of professional, related project management experience
- Bilingual reading, writing and speaking in both English and another language preferred
- Extraordinary attention to detail, interpersonal, organizational and problem-solving skills
- Excellent customer service, interpersonal, verbal, and written communication skills, and the ability to build strong professional relationships over the phone and in-person
- Ability to work effectively under deadlines with excellent time management skills
- Comfortable working with diverse, technical projects and complex issues
- Familiarity with energy equity issues with a general understanding of renewable/distributed energy policy and technologies
- Demonstrated fluency in using standard office software packages (MS Office: Access, Excel, Word, PowerPoint, Outlook)
- Strong conflict management and stakeholder engagement skills
- Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments
- Ability to take initiative, be proactive and work with minimal supervision
- Previous experience in a fast-paced environment with the proven ability to perform office assignments proficiently
- Knowledge of customer service principles, project management and best practices with data entry and documentation
- Ability to understand and document processes at a conceptual level, show others how to follow them correctly, and answer questions about how the process works
- Prior work experience with solar contractor/industry, community-based organizations, and public agency groups preferred
- Valid California Driver’s License; insurable in the State of California. Must own a licensed and registered vehicle and be willing to use it for work-related purposes.
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