Job Summary
The Project Coordinator plays a vital role in implementing Distributed Energy Resource (DER) incentive programs administered by CSE, including the Solar on Affordable Housing (SOMAH) program, and is primarily responsible for assisting the Program Managers with administrative support. The position will focus on supporting program operations through a variety of administrative functions including application processing. The Project Coordinator must be organized, detail oriented, and able to independently prioritize their workload schedules based on the needs of the program(s). This position presents a substantive opportunity for the right applicant to gain valuable experience and a rewarding career in the sustainable energy industry.
Essential Functions and Responsibilities:
Under the supervision of a Project Manager and working closely with others on DER, the Project Coordinator will:
Program Administration & Customer Service
- Process incentive applications for Distributed Energy Resource (DER), specifically the SOMAH program.
- Review project eligibility details and enforce project requirements, application procedures and standards.
- Maintain and update the online database of projects.
- Accurately track program data in Excel and/or customer relationship management software.
- Run regular reports with large datasets for internal and external audiences.
- Organize and analyze data to inform reporting requirements and program design improvements.
- Resolve complex problems within area of responsibility. Consults relevant documentation and liaises with appropriate resources to obtain and provide information on diverse and complex issues.
- Field phone and email inquiries about clean energy technologies and program requirements.
- Create program reports and presentations. Contribute to data analysis and writing of program reports.
- Act independently to prioritize work to accomplish urgent/unplanned deliverables on an as-needed basis.
- Perform other related duties as assigned.
Project Management Support
- Participate in working group meetings and quarterly workshops, as requested.
- Support and perform various research requests from Project Managers.
- Provide overall operational support to the Project Managers.
QUALIFICATIONS
Essential Knowledge, Skills and Abilities:
Required
- Exceptional organizational and planning skills with superior attention to detail.
- Remains engaged with repetitive tasks and structured routines.
- Excellent customer service, interpersonal, verbal, and written communication skills.
- Ability to build strong professional relationships over the phone and in-person.
- Ability to act with discretion, tact and professionalism, applying principles of sound business communication.
- Ability to take initiative, be proactive, and work with minimal supervision.
- Self-motivated to meet and prioritize deadlines of multiple concurrent projects and implement quality assurance protocols.
- Effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.
- Understand and document processes at a conceptual level, show others how to follow them correctly, and answer questions about how the process works.
- Demonstrated fluency in using standard office software packages (MS Office: Excel, Word, PowerPoint, and Outlook) to create well-formatted documents and materials.
- Proven problem-solving and critical thinking skills. Ability to apply independent judgment, discretion and initiative to address problems and develop solutions.
- Excellent oral and written communication skills including proficiency in typing, spelling, punctuation, and grammar.
- Knowledge of project management and best practices with data entry and documentation.
- A proven ability to learn new technology and program settings.
- A passion for sustainable energy, customers and solving problems quickly and creatively will be valued.
Preferred:
- Experience with CRM software.
- Experience with pivot tables in Excel and advanced editing in Word.
- Familiarity with energy equity issues with a general understanding of renewable/distributed energy policy and technologies.
- Bilingual reading, writing and speaking in both English and another language (Spanish, Cantonese, Mandarin, or Vietnamese is a plus).
Education:
- Bachelors degree or equivalent experience required.
Experience:
- 3 years of related experience, including supporting clean energy and sustainability programs and projects preferred.
Licenses, Certificates or Registrations:
WORKING CONDITIONS
Work Environment:
- Works in a remote office environment
- Must be willing to travel within California
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.
