Careers

The Director of Commercial Vehicle Programs leads CSE’s mission-driven efforts to accelerate the adoption of zero-emission technologies (vehicles and infrastructure) throughout the US. Demand for zero-emission vehicles and infrastructure in commercial vehicle markets is expected to grow significantly over the next decade as the transportation sector transforms. As an administrator of electric vehicle (EV) incentive programs with decades of experience, CSE is in a unique position to help make this transformation a reality. The transportation department is seeking an experienced professional to lead department-wide operations activities that support CSE’s growing portfolio of zero-emission commercial vehicle programs.

Essential Functions and Responsibilities:

• Work directly with CSE executive management to develop and implement streamlined and efficient procedures leading to efficient business operations in the Transportation Department.
• Oversee all aspects of assigned projects, including such activities as project scheduling, budgeting, reporting, analysis, quality control, and employee management and professional development. 
• Oversee departmental budget tracking, budget planning, and invoicing by coordinating with program management and accounting teams.
• Develop and lead process for tracking significant departmental obligations such as deliverables, and staff administrative responsibilities.
• Oversee the management of contracts and subcontracts to ensure achievement of contract objectives, including contract negotiation, budget management and adherence to performance metrics.
• Ensure compliance with all regulations and guidelines governing incentive programs, including monitoring program performance and reporting to regulatory agencies as required.
• Analyze program data to identify trends and opportunities for program improvement, and work with program staff to implement changes and optimize program performance.
• Collaborate with clients and CSE’s business/market development team to help ensure program designs being proposed both meet client goals and objectives and are implementable by CSE.
• Contribute to, and direct staff to prepare to win RFPs in collaboration with CSE’s business/market development team.
• Oversee incentive operations and technical team to ensure production goals are achieved and best practices are followed.
• Improves CSE’s brand reputation and minimizes CSE business and financial risk.
• Work directly with CSE matrix teams and clearly understand their needs from CSE’s EV and EV infrastructure program management teams and subject matter experts to implement programs.
• Report directly to CSE Operational Leadership (executive management) regarding health and forward-looking critical success factors.
• Work directly with CSE’s Legal team as needed to ensure contracts contain fair and reasonable provisions and to ensure CSE compliance with executed contracts.
• Manage three of more direct reports and provide career development, performance management and administrative duties.
• Perform other related duties as assigned.

Preferred

• Project management experience, ideally in incentive programs or zero-emission commercial vehicle programs
• Business experience and/or training/education (e.g. BA Business or MBA)

Education:

• Bachelor’s degree required; Master’s degree preferred.

Experience:

• 6 years related experience.

Salary range:     111,700.00 $       129,800.00 $       147,900.00

The Coordinator, Transportation EV Infrastructure, is responsible for general support of various Transportation projects with a focus on project management and operations support for the administration of statewide clean transportation programs including large rebate programs. Under general supervision from the Transportation Managers, the Coordinator will assume responsibilities that include program implementation, team coordination support, process updates, reporting and deliverables support, invoicing and budget support, client/partner engagement, and overall coordination of transportation program requirements. 

Responsibilities:

• Provide overall support to Project Managers.
• Work within multiple transportation programs to support program administration under the project managers and other supporting teams. 
• Works on a variety of problems directly impacting multiple program’s performance (scope, schedule, etc) as well as the success of other programmatic functions.
• Demonstrate technical expertise, presentation, and communication skills both internally to support teams, as well as to external clients when needed. 
• Provide logistical and administrative oversight to ensure quality control. Enforce program requirements, procedures and standards, and schedule compliance. 
• Monitor daily activities to ensure sufficient task management to achieve program goals. Review program plans through the course of the fiscal year and advise the program team as necessary.
• Make recommendations on transportation program design, including drafting Standard Operating Procedures (SOPs), in collaboration with Project Managers, and program evaluation and reporting. Work with Project Managers, Operations Managers, and others to identify and adopt best practices from other programs in various departments.
• Coordinate, organize and track progress of various project support teams in project management software and through virtual collaboration. 
• Assist as needed with technical assistance/outreach/inbox management to support technical experts, program staff, and others. 
• Create program reports and presentations as needed with Salesforce, PowerBI, and Microsoft Office programs. Contribute to data analysis and writing of transportation program reports. Identify and implement efficiencies in reporting, document preparation.
• Handle inquiries about the program, eligible technologies, and project requirements using support documents and collaborating as needed with Program and Operations staff. 
• Communicate and collaborate with the client as necessary. 
• Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

• Excellent oral and written communication skills.
• Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities between various projects and working effectively under deadlines.
• Ability to work alongside various managers to support the concurrent priorities of multiple programs. 
• Must be extremely detail-oriented with exceptional problem-solving skills.
• Ability to learn complex procedures and policies quickly.
• Ability to take initiative, be proactive, and work with minimal supervision.
• Basic knowledge of project management principles 
• Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook), and advanced use of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
• Familiarity with standard office procedures, remote working, telephone techniques, and operation of office equipment.
• Proficient in typing and use of proper English spelling, punctuation, and grammar in communications.

Preferred:

• General knowledge of income verification and income documentation. 
• Familiarity with clean transportation and/or electric vehicle infrastructure industry.
• Ability to learn principles and details of clean transportation programs that aim to transform vehicle and infrastructure markets. 
• Experience with rebate, grant, or similar public programs.

Education:

• Bachelor’s degree in area relevant to sustainable transportation and/or business practices, such as business administration, operations/management, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience preferred.

Experience:

•  3 years of related experience.

The Senior Manager oversees the collaborative organization, direction, and implementation of a portfolio of projects and transformation activities to achieve outcomes and realize the program benefits. The Senior Manager oversees management of budgets, timelines, deliverables, and teams for EV Infrastructure incentive programs. This role facilitates the coordination of all program management activities and overall operational support, including new program development and implementation. Under supervision from the Director, Transportation Programs, the Senior Manager will coordinate activities with supporting Transportation team members and other CSE teams on program implementation and design, stakeholder engagement, marketing and outreach, partner and subcontractor management for their assigned portfolio of projects and programs. Duties include working directly with state, federal agency, and utility clients, and leading the coordination of internal departments to implement program scope per agreed upon schedules and budgets.  In addition, the Senior Manager supports business development activities for expanding existing client relationships and winning new program management activities related to EV infrastructure incentive programs.
 

Core Responsibilities

• Ensure programs are implemented in a manner that promotes/encourages widespread EV charging implementation.
• Work directly with clients to support their needs, including reporting on status and collaborating on opportunities to improve programs.
• Ensure the scope, schedule, and budget of each program as defined by the Statement of Work is adequately defined with clients to set realistic expectations using CSE program tools including Teamwork, Microsoft Teams and Excel and others as required.
• Ensure budgets and timelines are adhered to and that project management data is maintained in a timely fashion, and that quality of reports and other deliverables to clients and stakeholders meet/exceed expectations. 
• For assigned programs, ensure all program scope and contractual requirements are met by managing and utilizing resources across programs within a matrix organizational structure.
• Work with CSE’s outreach and education teams and marketing department to ensure program participation is at desired levels.
• Manage the activities of supporting Transportation Manager and Coordinator direct reports as assigned, and complete annual Performance Reviews
• Work with CSE’s rebate/incentive processing operations team to ensure program needs are defined/understood so that SOPs and execution of rebate processing can efficiently and effectively take place.
• Work with the Transparency and Insights team to provide program performance metrics to stakeholders.
• In coordination with the Project Management Office (PMO) team, ensure invoices (inbound and outbound) are promptly reviewed and dispositioned in coordination with CSE finance and accounting department. 
• Coordinate all activities as above with the Director, Transportation Programs, and provide progress updates as requested.

QUALIFICATIONS

Required

• 5+ years of experience managing large scale customer programs for government/commercial programs and/or utility program similar in nature to EV infrastructure incentive programs, and/or product management of complex product lines.
• Ability to manage multiple, concurrent projects.
• Ability to coordinate/orchestrate teams comprised of members that are not direct reports.
• Excellent verbal and written communication skills, including the ability to communicate succinctly with executives.
• Ability to provide guidance and instruction to others in a friendly, professional and manner.
• Positive and collaborative attitude.
• Ability to make independent judgments and recommendations.
• Ability to logically diagnose and resolve complex problems.
• Leadership qualities/skills.

Preferred

• Understanding of incentive programs, policy, and stakeholders.
• Business experience and/or training/education (e.g., BA Business or MBA)
• Project management certificate and/or formal training/education.

Education:

• Bachelors degree required
• Masters degree preferred

Experience:

• 5+ years of related experience

84,900.00 - 111,500.00 USD Annual

Job Summary

Responsible for assisting with technical support for various Electric Vehicle Infrastructure projects.  Under general supervision from the Senior Manager, and in collaboration with the assigned Specialist, the Assistant Specialist will assume responsibilities that include program implementation, electric vehicle infrastructure stakeholder engagement, and technical assistance to site owners.  The ideal candidate will have a strong understanding of the challenges and opportunities faced by stakeholders specific to the design, permitting, installation and use of electric vehicle chargers, as well as general knowledge of policies affecting electric vehicle charging installations. Experience providing stakeholders with education, outreach, coaching and support systems to address their specific barriers to entering the Electric Vehicle Infrastructure space, is also preferred.   With experience and expertise, the ideal candidate will actively participate in the creation of appropriate tools and resources that help stakeholders achieve transportation electrification goals.

Essential Functions and Responsibilities:

• Provide overall technical support to electric vehicle infrastructure (EVI) project teams, including identification of installation barriers and policy implications.
• Review electric vehicle infrastructure applications for site type compliance for site type compliance, applicant eligibility, permitting, utility design/connection, or other aspects in support of CSE operations team.
• Make consistent decisions, following detailed incentive program terms and conditions, to determine site applicants, equipment, and network eligibility.
• Communicate regularly with team and program leadership to provide status updates, report concerns, and suggest solutions and improvements.
• Assist with the development of operational definitions, tools, and resources for electric vehicle infrastructure equipment, permitting, utility design, and installation based on knowledge of local permitting processes, utility design processes, land use controls, and common real estate and business practices. Additionally, assist with standard operating procedure compliance from applicants to ensure that only qualified equipment and applicants are approved. 
• Conduct outreach to critical stakeholders, such as utilities and charging infrastructure vendors, to improve current and upcoming program design and implementation.
• Assist with the development and deployment of education & outreach activities with clients, community outreach partners, local community representatives, technology providers, fleet owners, air districts, state agencies representatives, project funding partners, and other stakeholders, directly and indirectly, related to local, state, and nationwide electric vehicle infrastructure programs.
• Provide technical support to guide applicants through complex eligibility requirements and details, both over the phone and in writing.
• Provide support for shared inbox management to ensure compliance with key customer service KPIs.
• Conduct data analysis and reporting for applicant construction progress data.
• Identify issues that may require deviation from standard practices and work with management to implement creative solutions.
• Perform other related duties as assigned.

Role Specific Responsibilities:

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Strong organizational, time management and planning skills.  Ability to handle multiple tasks, changing priorities and work effectively under deadlines.
• Must be extremely detail-oriented with exceptional problem-solving skills.
• Ability to learn complex procedures and policies quickly.
• Ability to take initiative, be proactive and work with minimal supervision.
• Basic knowledge of project management and best practices with data entry and documentation.
• Demonstrable proficiency with standard office software packages (MS Office, Access, Excel, Word, PowerPoint, and Outlook).  Advanced uses of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
• Familiar with standard office procedures, record keeping, file and email organization, and operation of provided office equipment.
• Exercise key judgment within defined parameters and demonstrate the ability to take appropriate actions when deviations are required. 
• Proficient in typing, excellent spelling, punctuation, grammar, and oral communication.

Preferred

• Demonstrated proficiency in customer service principles.
• Demonstrated basic knowledge of land use principles and local government permitting processes.
• Demonstrated basic knowledge of common real estate and business practices.
• Demonstrated basic knowledge of electric utility service design processes.
• Demonstrated knowledge of electric vehicle charging equipment, networks, and electrical infrastructure.
• Experience using Salesforce.
• Construction management (EVSP) and/or utility experience.   
• Familiarity with federal or state-specific clean transportation policies and landscape.
• Knowledge of and/or interest in electric vehicle market development and electric vehicle charging technologies.

Education and/or experience:

• Bachelor’s degree in an area relevant to sustainable transportation and/or business practices, such as business administration, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience required.
• Master’s degree OR 5+ years of relevant experience preferred.

The Director of Distributed Energy Markets is responsible for business development to bring in new incentive programs that lead to decarbonization focused on equity. The position is responsible for developing new DER programs and leading the organization's distributed energy programs, which provide incentives to consumers to deploy DER. The Director will lead a team of 30 people who work on distinct programs delivering incentives.

Essential Duties and Responsibilities

• Identify and develop new incentive programs that lead to decarbonization focused on equity.
• Manage the budget and resources for distributed energy programs.
• Oversee the implementation and delivery of distributed energy programs, ensuring that they are on time, on budget, and meet the needs of clients and customers.
• Build and maintain relationships with key stakeholders, including government agencies, utilities, and other non-profit organizations.
• Develop and lead the organization's distributed energy programs, in alignment with the organization's mission, vision, and core values.
• Work with the Senior Director and other senior leaders to develop and implement the organization's strategic plan for distributed energy programs.
• Represent the organization on distributed energy issues at conferences, workshops, and other events.
• Lead a team of 30 people who work on distinct programs delivering incentives.

Qualifications and Requirements

• 10+ years of experience in distributed energy programs or a related field.
• 5+ years of experience in managing a team of 30+ people.
• Strong understanding of the distributed energy market and the policy landscape.
• Excellent business development and relationship-building skills.
• Proven track record of success in developing and implementing innovative programs.
• Strong leadership and communication skills.

Alignment with Cultural Attributes, Pillars, and Core Values

• Accountable: The employee demonstrates accountability in the role by proactively working to understand what they are accountable for and to whom they are accountable. The employee exhibits initiative in the completion of tasks and speaks up freely with any concerns. When challenges arise, the employee is open regarding the situation and takes appropriate responsibility for their actions.
• Collaborative: Successfully Working Toward a Common Goal with Others:
  The employee has a cooperative attitude, takes and gives direction well, and fosters a team spirit when working with others. The employee provides and solicits input and feedback as necessary in a supportive way. The employee effectively communicates with all on the team and keeps them up to date on progress toward goals. The employee also shows a willingness to take on additional duties when necessary to benefit the team/department/company.
• Entrepreneurial: We ask questions and turn ideas into action, continuously improving how we think, work and innovate.
• Execution excellence: The Director is focused on executing the organization's distributed energy programs on time, on budget, and to a high standard of quality.
• Data driven: We use data to ensure our programs are effective and efficient and that funds are deployed to maximize benefits.
• Software enabled solutions: The Director is familiar with and able to identify opportunities for software and business process automation to be used to improve the efficiency of distributed energy programs.
• Trusted: We approach every decision and interaction with integrity, honesty and transparency.
• Independent: We employ a fee-for-service business model, freeing us from the influence of shareholders, members and donors, and ensuring our independence.
• Inclusive: We achieve our vision by creating a collaborative, welcoming and supportive environment where everyone can belong and participate.

Salary range: $111,700 - $147,900