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Join our team of passionate professionals forging the path to decarbonization

Whether you’re a seasoned environmentalist or someone who’s always wanted to be part of a greater movement for a sustainable future, you’ll be in good company at CSE. From project managers to energy efficiency gurus, EV enthusiasts to data nerds, we’re each doing our little part to make a big impact.

We move at the speed of business and operate with the heart of a nonprofit. This means we have a strong corporate infrastructure that includes finance, information technology, human resources and marketing functions that work together with our program administration teams to achieve our mission.

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7 Jobs at CSE

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Job Summary

Pay: $23.00-$25.00

Responsible for general support of various Clean Transportation projects with a focus on training of rebate processing specialists and income-related operations for administration of statewide clean transportation programs. Under general supervision from the Clean Transportation Operations Managers, the Coordinator will assume responsibilities that include program implementation, team training and support, partner engagement, and overall coordination of transportation program requirements and income verification.

Essential Functions and Responsibilities: • Provide training and ongoing support to the transportation operations team of rebate processing specialists (RPS). • Provide logistical and administrative oversight to ensure quality control. Enforce program requirements, application procedures and standards, and support income verification processes.

• Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processing. Review program plans through the course of the fiscal year and advise the Senior Manager or Program Manager as necessary.

• Make recommendations on transportation program design, including drafting Standard Operating Procedures (SOPs), Cheat Sheets, program email templates and correspondence, and program evaluation and reporting.

• Coordinate, organize and track progress of RPS tasks.

• Create program reports and presentations as needed. Contribute to data analysis and writing of transportation program reports. • Maintain and update the internal database of program processing and income verification related documentation, including SOPs and Cheat Sheets. • Handle inquiries about the program, eligible technologies and project requirements. Serve as point person for escalated customer service calls as they relate to transportation operations and income verification. • Provide overall operational support to Project & Operations managers.

• Perform other related duties as assigned.

Role Specific Responsibilities:

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required • Excellent oral and written communication skills.

• Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities and working effectively under deadlines. • Must be extremely detail-oriented with exceptional problem-solving skills. • Demonstrated proficiency in customer service principles.

www.energycenter.org

• Ability to learn complex procedures and policies quickly.

• Ability to take initiative, be proactive and work with minimal supervision. • Basic knowledge of project management and best practices with data entry and documentation. • Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook). Advanced uses of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.

• Familiarity with standard office procedures, filing, telephone techniques and operation of office equipment.

• Proficient in typing and use of proper English spelling, punctuation and grammar in communications.

Preferred

• General knowledge of income verification and income documentation.

• Familiarity with California clean transportation policies and landscape.

• Experience with advanced technology market transformation programs.

Education:

• Bachelor’s degree in area relevant to sustainable transportation and/or business practices, such as business administration, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience required.

• Master’s degree preferred.

Experience:

• 3 years of related experience

Licenses, Certificates or Registrations:

• Valid California driver’s license; insured in the State of California. Must have access to a licensed and registered vehicle and be willing to use it for work-related purposes.

WORKING CONDITIONS

Work Environment:

• Works in an office environment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This job description does not list all responsibilities, skills or working conditions; it reflects those principal job elements essential for making a fair classification decision for this position. Please refer to Intent and Function of Job Descriptions in the Employee Handbook.

www.energycenter.org

What you’ll be doing:

• Process clean vehicle rebate applications using a customized Salesforce.com CRM system and other computer systems

• Follow detailed, standard practices and operating procedures to review rebate applications and varied, complex supporting documents for accuracy and completeness

• Make quick, consistent decisions following detailed program terms and conditions to determine rebate applicant eligibility

• Provide technical support to applicants for the online application and document submission processes

• Explain complex project requirements to applicants on the phone and in writing

• Use good judgment when speaking with applicants about non-public personal information

• Handle highly-sensitive documents that contain non-public personal information, following mandatory security processes

• Use template-based and customized emails to communicate professionally and accurately with rebate applicants

• Prepare and mail rebate checks to rebate applicants

• Work effectively with fellow team members to complete rebate processing tasks, assisting others when opportunities arise

• Identify issues which may require deviation from standard practices and work with team leads to implement solutions

• Communicate with the CVRP operations team leads and operations managers to provide status updates, report concerns, and suggest solutions and improvements

The ideal candidate:

• Associate of Arts degree required

• Bachelor’s degree preferred

• Additional work experience may be substituted for a degree

• 2 years of experience in office/clerical work, customer support, application processing, or other areas related to the duties and responsibilities specified.

• A bachelor’s degree may be substituted for some work experience

• Extreme attention to detail

• Ability to organize tasks in a way that suits your work style accommodates your team members, and complies with required processes

• Strong interpersonal and organizational skills

• Strong writing skills

• Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations

• Ability to complete assigned work accurately and on time

• Ability to identify alternative solutions to assigned issues and recommend a course of action

• Intermediate ability to navigate in Adobe Acrobat PDF files

• Intermediate ability to follow processes and execute tasks in an internet browser-based system

• Intermediate ability to use Microsoft Outlook, Word, Excel, and Windows 7

• Basic knowledge of customer service principles, project management and best practices with data entry and documentation.

• Experience working with online customer relationship management (CRM) systems (e.g., Salesforce.com) preferred.

• Income verification or mortgage processing experience a plus.

Job Type: Full-time

Pay: $17.50 per hour

Essential Functions and Responsibilities:

  • Provide logistical and administrative oversight to ensure quality control. Enforce program requirements, application procedures and standards, and support income verification processes.
  • Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processing. Review program plans through the course of the fiscal year and advise the operations management team as necessary.
  • Make recommendations on transportation program design, including drafting Standard Operating Procedures (SOPs), "cheat sheets,” program email templates and correspondence, and program evaluation and reporting.
  • Coordinate, organize and track progress of RPS tasks.
  • Manage application escalations and applicant complaints. Serve as point person for escalated customer service calls and emails as they relate to transportation operations and income verification.
  • Create program reports and presentations as needed. Contribute to data analysis and writing of transportation program reports.
  • Maintain and update the internal database of program processing and income verification related documentation, including SOPs and cheat sheets.
  • Handle inquiries about the program, eligible technologies, and project requirements.
  • Provide overall operational support to Project & Operations Managers.
  • Perform other related duties as assigned.

  

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

  • Excellent oral and written communication skills.
  • Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities and working effectively under deadlines.
  • Must be extremely detail-oriented with exceptional problem-solving skills.
  • Demonstrated proficiency in customer service principles.
  • Ability to learn complex procedures and policies quickly.
  • Ability to take initiative, be proactive, and work with minimal supervision.
  • Basic knowledge of project management and best practices with data entry and documentation.
  • Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook), and advanced use of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
  • Familiarity with standard office procedures, filing, telephone techniques, and operation of office equipment.
  • Proficient in typing and use of proper English spelling, punctuation, and grammar in communications.

Preferred

  • General knowledge of income verification and income documentation.
  • Familiarity with California clean transportation policies and landscape.
  • Experience with advanced technology market transformation programs.

Education:

  • Associate’s degree in area relevant to sustainable transportation and/or business practices, such as business administration, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience required.
  • Bachelor’s degree preferred.

Experience:

  • 3-4 years of related experience.

Licenses, Certificates or Registrations:

  • Valid driver’s license from respective state and valid auto insurance. Must have access to a licensed and registered vehicle and be willing to use it for work-related purposes.

Salary - $23.00 - $25.00

Under supervision from the Director of Incentive Program Operations, this Senior Operations Manager supervises Clean Transportation Operations staff and programs, managing daily operations to maximize rebate application processing efficiency and ensure that the team is achieving project objectives.

Essential Functions and Responsibilities:

Salary range: $80,900 - $106,000

  • Acts as primary liaison for both internal and external clients for multiple Clean Transportation programs throughout CSE. Works directly with Director of Incentive Program Operations to ensure timely replies to all internal and external requests. 
  • Manages activities within the Clean Transportation Operations team with responsibility for results including costs, methods, and staffing. Supervises team of 8-12 employees.
  • Establishes goals for team members and monitors their progress. Ensures individual and team goals are achieved or exceeded. Meets weekly with each team member to provide regular feedback and consistent communications.  Conducts reoccurring performance reviews. Creates professional development opportunities.
  • Coordinates team scheduling for matrixed team members and support distribution of administrative duties across the teams.
  • Supports initial training and on-boarding of new team members. Works with team members and coordinators when training goals are not met to maintain accountability for performance and trouble shoot issues in the training process. 
  • Develops expertise in specific program requirements as directed by the Director of Incentive Program Operations, such as income verification, system updates, training, and other related programs. Spearheads development, internal procedures and policies related to these focus areas.  
  • Collaborates with internal teams in matters related to Operations functions, including Project managers/coordinators, Systems Analysts, Marketing/Education/Outreach, Accounting, and Human Resources
  • Supervise and coach team regarding customer relations, application troubleshooting, quality assurance/quality control, and all other activities related to consumer incentive application processing. 
  • Develops and maintains project expertise and understanding of rebate processing systems to guide Operations team members in their work, solve technical problems, maintain efficient work processes, and identify opportunities for improvement.
  • Provides oversight and support for escalated cases with unique circumstances to ensure program requirements are met. Direct team decision making in unique cases in which program precedent may be set.  
  • Provide support and direction for new and emerging programs and program requirements as they arise, such as with legislation changes or new program development, that affects operations and implementation.  
  • Work with internal and external clients to define scope and capabilities of platform, management of requirements gathering process, testing, creating user stories, streamline execution of project priorities.
  • Coordinates with internal teams and external vendors to implement and test system and process updates to meet new program requirements and to improve existing processes.
  • Maintains quality control and performance metrics to ensure team members are completing work efficiently and accurately. Supports internal and external project auditing activities to ensure compliance with processes. Ensures data is handled according to program requirements and data security best practices.
  • Develops and maintains documentation for all Operations processes and policies. This includes website updates, programmatic updates, updates to standard operating procedures, and regular system changes and reviews based on program requirements. 
  • Communicates regularly with the Clean Transportation Operations management team to provide status updates, report concerns, and recommend solutions and improvements.
  • Takes strategic direction from the Director of Incentive Program Operations and proactively directs the team’s efforts based on that direction.
  • Complete miscellaneous administrative duties, including time and leave management system for team members
  • Provide progressive discipline, coaching, and accountability when direct reports are not meeting goals or performance expectations in collaboration with Director of Incentive Program Operations and Human Resources .
  • Perform other related duties as assigned.

 

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • Demonstrated experience managing people and leading teams with a diverse level of work experience.
  • Strong interpersonal skills with ability to deal effectively with employees, stakeholders and external parties.
  • Excellent oral and written communication skills; ability to flex communication style to communicate effectively with employees, peers, management, customers, and stakeholders.
  • Attention to detail with a logical, analytical approach to work tasks. Strong problem-solving and troubleshooting skills with the ability to identify alternative solutions for challenging issues.
  • Strong organizational, time management and planning skills. Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.
  • Ability to take initiative, be proactive, work with minimal supervision and make independent decisions as needed
  • Demonstrated experience in developing new and improving existing work processes. Able to collaborate on, test, and implement system and process changes to meet new program requirements and improve existing processes.
  • Ability to document new and existing processes clearly and accurately. Ability to explain work processes and process changes to others.
  • Required working knowledge of project management principles, managing grant agreements and government contracts. 
  • Demonstrated success in customer service; ability to promote quality customer service practices on the Operations team.
  • Understanding of data security best practices.
  • Demonstrated high-level of abilities of various computer software programs and fluency in using standard office software packages such as MS Office: Excel, Word, PowerPoint and Outlook.  Fluent with MS Office Suite and Windows. 

Preferred

  • Experience managing consumer incentive projects
  • Experience with Salesforce.com CRM platform
  • Experience with advanced technology market transformation programs.
  • Familiarity with clean transportation policies and landscape
  • Experience in clean energy industry

Education:

  • Bachelor’s degree or equivalent work experience required.
  • Master’s degree preferred

 

Experience:

  • 5-6 years of related experience. Some graduate school experience may take the place of some work experience if directly relevant to essential duties and responsibilities of this position

The Government Affairs, Senior Manager will work closely in collaboration with the Senior Director of Policy and Director of Regulatory Affairs to develop and implement CSE’s legislative and policy agendas. The Senior Manager will serve as a primary point of contact for legislators and legislative staff and will facilitate CSE’s legislative policy and government affairs activities. The Senior Mananager will assist the Senior Director of Policy in identifying and fulfilling CSE’s needs in the legislative and government affairs spheres; s/he will also provide the foundations for policy-related related outreach. The Senior Manager will work closely with policy and program staff to further specific program goals and enhance our organization’s reputation. Foremost of the duties of the Senior Manager is to support CSE’s key relationships at the California legislature on behalf of both our existing programs and new initiatives. This will involve establishing and maintaining communication and productive working relationships with legislative officials and staff and other key stakeholders. As a fundamental part of CSE’s policy work, the Senior Manager will track legislation and other government initiatives and lead preparation of legislative support/opposition letters, floor alerts, and government initiatives comments, and manage preparation of policy summaries, blog posts, and other materials for a variety of stakeholders.

Salary range: $106,000 - $141,000

Essential Functions and Responsibilities:

· Coordinate the development of CSE’s legislative agenda

· Actively track key legislative efforts on Distributed Energy Resources, Clean Transportation, Climate Change, and other mission-related topics

· Assist in the development of CSE positions on specific legislative efforts in Distributed Energy Resources, Clean Transportation, Climate Change, and other mission-related areas

· Develop and maintain positive, productive relationships with political and elected officials and relevant stakeholder leaders

· Provide support to elected officials to define and develop legislative priorities and initiatives

· Collaborate and coordinate with relevant stakeholder groups on specific legislative initiatives

· Actively engage key regional and statewide stakeholders on issues of importance to CSE’s mission

· Develop regular legislative updates

· Monitor state legislative policy developments that are relevant to CSE; prepare written and oral reports interpreting and detailing these developments

· Represent CSE, its programs and policy positions in a variety of public and official forums

 

Essential Knowledge, Skills and Abilities:

· In-depth knowledge of state governmental and legislative processes

· Strong knowledge of, and relationships with, key networks in state government on issues related to sustainable energy and clean transportation

· Excellent skills in analyzing, understanding and translating complex legislative and policy issues in order to advise on pending legislation and changes in key government policy

· Direct experience with energy policy development and advocacy at the state level

· Excellent, efficient writing and editing abilities in the policy context

· Ability to communicate clearly, tactfully and persuasively to individuals and groups

· Proven networking abilities and a talent for coalition-building and ideation

· Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

· Proficiency with standard office software packages such as MS Office: Access, Excel, Word, PowerPoint and Outlook

Preferred Qualifications:

· Knowledge of CSE programs/projects

· Highly developed research skills; ability to find and synthesize information on specific energy topics, utilizing the widest variety of credible sources.

· In-depth knowledge of at least one energy-specific policy issue (preferably several)

· Discretion and independent judgment and the ability to work effectively under deadline

· Able to handle multiple projects simultaneously within sometimes challenging time constraints

 

Education and/or experience:

Bachelor’s degree in Public Policy or related discipline/coursework from a four-year college or university; Masters or Juris Doctorate Degree preferred; 5-9 years of experience directly related to the duties and responsibilities specified.

Computer and/or Technical Skills:

· Demonstrated fluency in using standard office software packages (MS Office: Access, Excel, Word, PowerPoint, Outlook).

· Familiar with standard office procedures, filing, telephone techniques and operation of office equipment.

· Advanced uses of word processing, spreadsheet, database and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.

· Proficient in typing and good at spelling, punctuation, grammar, and oral communication.

 

License, Certificates or Registrations:

Valid California Driver’s License; insurable in the State of California. Must own a licensed and registered vehicle and be willing to use it for work-related purposes.

Benefits
 
  • Paid holidays, vacation and sick time
  • Medical, dental and vision plans
  • Health care & dependent care flexible spending account
  • 403(b) Retirement Plan
  • Long-term Disability
  • Basic life and AD&D insurance
  • Supplemental life insurance
  • Transportation flexible spending account
  • Gym/fitness reimbursement
  • Employee Assistance Program (EAP)
  • Legal Shield & ID protection option
  • Alternative work schedule (not available for senior leadership positions)
Our Team
 

Efficient and effective processes are what set CSE apart from our competitors. Ensuring our clients have visibility into our great work while optimizing the user experience for consumers is paramount to our operations.

Chad Taylor
Chad Taylor
Director EV Programs
Process & Technology

We’re testing grid integration projects that have only been theorized about before. Working with real commercial properties to test assumptions is really exciting.

Erin Malcolm Brandt
Erin Malcolm Brandt
Director
Technology Integration