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Join our team of passionate professionals forging the path to decarbonization

Whether you’re a seasoned environmentalist or someone who’s always wanted to be part of a greater movement for a sustainable future, you’ll be in good company at CSE. From project managers to energy efficiency gurus, EV enthusiasts to data nerds, we’re each doing our little part to make a big impact.

We move at the speed of business and operate with the heart of a nonprofit. This means we have a strong corporate infrastructure that includes finance, information technology, human resources and marketing functions that work together with our program administration teams to achieve our mission.

Jobs
 

15 Jobs at CSE

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Responsible for general support of various Clean Transportation projects with a focus on training of rebate processing specialists and overseeing income-related operations for administration of statewide clean transportation programs. Under general supervision from the Clean Transportation Operations Managers, the Coordinator will assume responsibilities that include program implementation, team training and support, process updates, client/partner engagement, and overall coordination of transportation program requirements and income verification.

Essential Functions and Responsibilities:

  • Provide training and ongoing support to the transportation operations team of rebate processing specialists (RPS).
  • Provide logistical and administrative oversight to ensure quality control. Enforce program requirements, application procedures and standards, and support income verification processes.
  • Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processing. Review program plans through the course of the fiscal year and advise the operations management team as necessary.
  • Make recommendations on transportation program design, including drafting Standard Operating Procedures (SOPs), "cheat sheets,” program email templates and correspondence, and program evaluation and reporting.
  • Coordinate, organize and track progress of RPS tasks. 
  • Serve as point person for escalated customer service calls and emails as they relate to transportation operations and income verification.
  • Create program reports and presentations as needed. Contribute to data analysis and writing of transportation program reports.
  • Maintain and update the internal database of program processing and income verification related documentation, including SOPs and cheat sheets.
  • Handle inquiries about the program, eligible technologies, and project requirements. 
  • Communicate and collaborate with the client as necessary. 
  • Provide overall operational support to Project & Operations Managers.
  • Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

  • Excellent oral and written communication skills.
  • Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities and working effectively under deadlines.
  • Must be extremely detail-oriented with exceptional problem-solving skills.
  • Demonstrated proficiency in customer service principles. 
  • Ability to learn complex procedures and policies quickly.
  • Ability to take initiative, be proactive, and work with minimal supervision.
  • Basic knowledge of project management and best practices with data entry and documentation.
  • Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook), and advanced use of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
  • Familiarity with standard office procedures, filing, telephone techniques, and operation of office equipment.
  • Proficient in typing and use of proper English spelling, punctuation, and grammar in communications.

Preferred

  • General knowledge of income verification and income documentation. 
  • Familiarity with California clean transportation policies and landscape.
  • Experience with advanced technology market transformation programs.

Education:

  • Bachelor’s degree in area relevant to sustainable transportation and/or business practices, such as business administration, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience preferred.

Experience:

  •  3 years of related experience.

The Business Analyst works on the Product Management & Platform Development team. They help define and implement software solutions to support requirements and increase efficiency in consumer incentive programs.  Becoming deeply knowledgeable of Salesforce CRM is key but the position is not limited to business analysis of only this system.   Other technology and tools involved in the day-to-day analysis include Web Development, Box Integration, Tableau Reporting, Security tools, etc.  Communication is a key success criteria for this role – being a good listener, asking key questions, speaking in a concise, clear manner with the ability to elicit details from stakeholders who do not have a technology background. 

Essential Functions and Responsibilities:

BUSINESS ANALYSIS: 

  • Own and support system development projects, including integration between project websites, rebate databases, and cloud-based document storage
  • Gather and translate business needs into detailed software requirements and technical specifications. 
  • Oversee system specification development, including creating and reviewing flowcharts and process diagrams. 
  • Participate in and/or manage projects using traditional waterfall methodology or agile Kanban/sprints
  • Develop waterfall SDLC documentation such as - Business Requirements Documents, Functional Requirements Documents, Acceptance/Regression Test plans, User Acceptance Test Plans and Deployment plans 
  • Develop Agile documentation such as – User stories, Detailed Requirements, Acceptance Criteria, Agile test documentation
  • Work with UX Interaction Design to build best in class user experiences
  • Lead and guide testing and troubleshooting for new system features, including documenting system bugs, errors and solutions. 
  • Guide the implementation and rollout of new system features. 
  • Help develop training and provide support for new system features. 
  • Provide guidance to stakeholders on devising effective and efficient approaches to achieve project objectives.
  • Perform research to gather necessary information, compile statistics, and prepare analysis of data.
  • Participate in or act as lead for the Product & Platform team during the development of RFP’s
  • Lead and manage other Business Analysts on the team, as needed

PROCESS IMPROVEMENT: 

  • Support process improvement activities. 
  • Participate in strategic planning for transportation and/or other project system operations.
  • Analyze operational models for effectiveness and suggest ways to improve.
  • Perform other related duties as assigned

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • Experience gathering requirements for and supporting database/website implementations.
  • Experience developing and implementing test plans.
  • Experience defining business requirements and acceptance criteria for systems and projects.
  • Ability to conceptually outline a high level-design of how a system would work based on business requirements.
  • Ability to work with technical resources to translate business requirements into technical requirements. Ability to explain complex, technical concepts to non-technical staff and stakeholders.
  • Ability to understand and document processes at a conceptual level.
  • Exceptional communication skills 
  • Ability to solicit the voice of the customer.
  • Ability to represent stakeholder concerns and requirements.
  • Exceptional problem-solving and troubleshooting skills.
  • Experience with best practices benchmarking.
  • Professional oral and written communication skills (internal and external).
  • Ability to manage multiple tasks and priorities.
  • Experience working with a diverse team.
  • Experience working with diverse business and community groups.
  • Intermediate Microsoft Visio (or comparable) skills.
  • Advanced Microsoft Office skills.
  • Ability to explain complex, technical concepts to non-technical staff and stakeholders

Preferred

  • Significant experience with custom Salesforce development is a plus
  • Experience working with cloud-based storage systems (e.g., Box.com, Dropbox, etc.)
  • Experience with custom database/website development/implementation other than Salesforce/Drupal.
  • Understanding of barriers to adoption of clean transportation by underserved communities and low-to-moderate income households.
  • Basic knowledge of and/or interest in electric, plug-in hybrid electric, and other alternative fuel vehicles.
  • Basic knowledge of and/or interest in local, state, and federal transportation issues related to greenhouse gases (GHGs) and climate change.
  • Basic knowledge of and/or interest in energy issues with basic understanding of sustainable energy policy and technologies.

Education:

  • Bachelor’s degree or equivalent work experience required.

Experience:

  • 3+ years of related experience preferred

 

The Senior Operations Manager oversees incentive processing activities and customer service for an electric vehicle infrastructure (EVI) program portfolio. The Senior Operations Manager leads a team consisting of Operations Managers, Coordinators, and Rebate Processing Specialists. This role is responsible for rapid and accurate incentive processing, adherence to program requirements and standard operating procedures, and oversight of customer service to clients and program participants.  Under general supervision from the Director of EV Infrastructure Programs, the Senior Operations Manager will ensure timely and accurate program delivery, provide technical guidance, and stakeholder engagement, and support business development responsibilities for their assigned portfolio of projects and programs. The current portfolio includes the California Electric Vehicle Infrastructure Program (CALeVIP) and several other EVI incentive programs for state and utility clients. 

Essential Functions and Responsibilities:

  • Lead EVI incentive processing team to achieve performance metrics (ex. throughput, quality, and customer service) 
  • Consult/advise program staff and clients on how to most effectively implement different program design changes, and to identify/communicate impacts of changes to program designs, and identify/propose solutions
  • Recruit and retain talent, including management of direct reports and a key role in hiring and training new staff, performance reviews, and career development support
  • Manage change coming from external sources, while also driving performance changes within the team
  • Develop performance metrics for team, and ensure accountability for productivity and quality
  • Manage risks and issues and taking corrective measurements 
  • Coordinating the programs and their interdependencies
  • Work within a matrix organizational structure to manage and utilize resources across programs
  • Provide logistical and administrative oversight for assigned clean transportation programs, and enforce program requirements, application procedures, and standards. Ensure quality control by tapping into technical knowledge and stakeholder familiarity to ensure deliverables and resources align with both established technical standards and program requirements.
  • Make recommendations clean transportation program design, including needs assessments, proposals, marketing tools, and evaluation and reporting
  • Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processes
  • Manage team of staff to provide cross-functional support to EVI programs
  • Supervise at least one to two direct reports
  • Perform other related duties as assigned

Role Specific Responsibilities:

  • Lead team of rebate processing and management staff to ensure timely and accurate incentive processing for CALeVIP and other programs
  • Ensure high quality customer service 
  • Interact with program participants and stakeholders regarding incentive processing operations 
  • Manage external subcontractors that support incentive processing activities
  • Generate status reports using Salesforce and other software tools
  • Work closely with program management teams, software development teams, and marketing teams to support cross-departmental program administration activities

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • Extensive knowledge of incentive program operations (esp. the critical success factors and performance metrics) required to consult/advise other teams
  • Extensive knowledge of EV charging programs
  • Excellent leadership and communication skills 
  • Ability to develop and maintain high quality working relationships with CSE program team and clients
  • Proven ability to recruit and retain talent for incentive programs or similar processing teams
  • Ability to create and work within labor budgets 
  • Ability to create or guide the creation of program Implementation Manuals (IM’s), Standard Operation Procedures (SOPs), and Terms and Conditions (T&Cs)
  • Strong organizational, time management and planning skills, and the ability to perform within required deadlines
  • Exercises broad discretion in making decisions regarding projects, people and resources which directly impact success of the function and potentially the entire organization
  • MS Office competency, esp. with: Outlook, Excel, Powerpoint, and Word
  • Must be authorized to work in the US - Green card Holder or Citizen only

Preferred

  • Six Sigma Green Belt Training
  • Experience with Salesforce involving integrated CMS (ie. Drupal) and document storage (ie. Box) solutions.

Education:

  • Bachelor's degree or equivalent work experience required; Master’s degree preferred

 

 

The Senior Coordinator supports various Clean Transportation, Distributed Energy Resources and/or CVRP projects that contribute to CSE’s mission to decarbonize.  This role will work closely with project managers, specialists, and subject matter experts to ensure the timely delivery of high-quality work products, build, and maintain strong partner and stakeholder relationships and support various aspects of project management including scope and budget management.  The role will focus on the California Electric Vehicle Infrastructure Projects (CALeVIP), DER, and CVRP as well as a number of DER demonstration projects but may expand into other areas as needed.   The successful candidate will have the opportunity to contribute to a future with sustainable, equitable and resilient transportation, buildings while gaining valuable knowledge and project management skills in a high-growth industry.

Essential Functions and Responsibilities:

  • Support day-to-day program activities including collaboration with team members to develop tools and resources for target audiences.  
  • Tap into technical knowledge and stakeholder familiarity to ensure tools and resources align with both established technical standards and project requirements.
  • Interact extensively with stakeholders; develop and maintain strong relationships to inform stakeholders of ongoing program developments.  Develop and deliver messages to target audiences via newsletters, direct marketing materials, presentations, web content, social media, etc.
  • Create program reports and presentations.   Contribute to data analysis and writing of building performance program reports
  • Develop and refine standard operating procedures; review and approve incentive application materials that require advanced knowledge and/or discretionary decision-making ability to ensure compliance with program requirements.
  • Make recommendations on future program design, including needs assessments, drafting proposals, creating content, preparing marketing materials, and evaluation and reporting.
  • Accurately track program data in Excel and/or customer relationship management software; organize and analyze data to inform reporting requirements and program design improvements.  Ensure that procedures are working to achieve program goals and to support efficient processes.
  • Support PMs with client and subcontractor invoicing, expense tracking and budget management. 
  • Perform other related duties as assigned.

 

Role Specific Responsibilities:

  • N/A

QUALIFICATIONS 

Essential Knowledge, Skills and Abilities:

 Required

  • Knowledge of project management principles and best practices with data entry and documentation
  • Extremely detail-oriented; exceptional problem-solving skills and the ability to perform within required deadlines with minimal supervision.
  • Excellent oral and written communication skills – demonstrated ability to produce high quality written work products, speak in public and/or present webinars
  • Demonstrated proficiency in customer service
  • Strong organizational, time management and planning skills.
  • Ability to effectively handle multiple tasks, changing priorities, stressful situations, and complex assignments
  • Ability to take initiative and be proactive and work with minimal supervision
  • Experience with data entry and databases
  • Demonstrated fluency in using standard office software packages (Microsoft Office Suite) to create well-formatted documents and materials
  • Proficient in typing, spelling, punctuation, grammar, and oral communication

Preferred

  • Knowledge of energy efficiency programs and financing for commercial and municipal buildings in California
  • Knowledge of electric vehicle infrastructure and environmental incentive programs
  • LEED Green Associate or Accredited Professional
  • Experience with CiviCRM or other CRM software
  • Experience with GoToWebinar and other virtual meeting settings
  • Experience with Salesforce

Education:

  • Bachelors degree or equivalent work experience required
  • Masters degree preferred

Experience:

  • 5 years of related experience

Job Summary

The IT Technician I is the primary point of contact for CSE staff seeking technical IT support and provides day-to-day tech support to employees for network infrastructure and computer systems’ software and hardware. Under the direction of the Sr. IT Manager or IT Technician, the ideal candidate will leverage technical support and business acumen with a customer service-oriented mentality in troubleshooting & resolving issues, including answering calls and email messages directed to the IT Help Desk.

Essential Functions and Responsibilities:

  • IT Help Desk
  • Work within the framework of Center for Sustainable Energy Help Desk and customer service processes
  • Serve as first-line technical support for all IT issues within CSE’s hybrid office/remote environment
  • Professionally interact with internal staff on all levels to resolve issues and provide timely follow-up
  • Maintain Helpdesk ticket queues, including creating and updating CSE’s Freshdesk support ticket system
  • Help prioritize assignments with the Helpdesk team.
  • Respond, research, troubleshoot, resolve and document technology-related problems in a timely manner.

o Troubleshoot MFA / 2FA issues

  • Ensure proper documentation of issues & resolutions in tickets for users and to other IT staff.
  • Know when to escalate problems that require additional support.
  • Serve “On Call” if needed.
  • Equipment & Workstation Support
  • Set up office and cubicle workstations, including laptop, docking station, monitors, cabling, etc.
  • Set up computers from scratch, including:
  • Installation of Windows on an endpoint and configure all the way through to issuing to end-user
  • Joining computers to a Windows Domain
  • Enabling/Troubleshooting Bitlocker encryption
  • Installing & configuring cloud-based apps, including Office 365 and troubleshooting end-user login issues with those apps
  • Assist in the maintenance of computer software and additional support when necessary

· Other

  • Troubleshoot simple network connectivity issues for various devices, including computers, printers, scanners, and smartphones.
  • Perform disassembly and minor maintenance to repair and clean up equipment for disposition
  • Maintain technology inventory for CSE, including application software licenses
  •  Provide additional facilities and office services support as necessary

Maintain industry expertise by learning new and evolving technologies and by attaining desired professional certifications.

Role Specific Responsibilities

Under the direction of senior staff, work Helpdesk tickets, be the primary support for workstations in the office, help maintain and set up technology inventory.

 

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • 1-2 years of service experience comprised of the following technologies:
  • Industry-standard PC and workstation hardware (HP preferred).
  • Windows 10 OS on HP laptops and desktops.
  • Cloud-based services including Office 365, Box, Dropbox, and SharePoint.
  • Network connectivity with VPN understanding for overall troubleshooting purposes
  • Good problem-solving skills to identify software issues and install & configure the software.
  • Good customer-service orientation, with ability to work with non-technical personnel to discuss & resolve technical issues.
  • Good time management skills with ability to prioritize duties independently.
  • Good verbal and written communication skills.
  • Reside within 20 miles of our San Diego office.

Preferred

  • 2 years experience in an IT helpdesk support environment
  • Knowledge of applications and techniques used in software security.
  • Some experience with Macs.

Education:

Associate Degree with 2 years related experience or equivalent.

Experience:

  • 1+ years hands on Help Desk experience with PC workstations and servers in enterprise environment or equivalent work experience.
  • Licenses, Certificates or Registrations:
  • Must have valid California driver’s license with reliable transportation.
  • Professional Certifications preferred: CompTIA A+, Microsoft Certified Fundamentals

WORKING CONDITIONS

Work Environment:

  • Works primarily in an office environment and occasionally remote (from home).
  • Occasionally required to work evenings or weekends.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift 50 lbs.
  • Must have physical capability to move furniture, crawl under tables, etc. as needed for network connectivity.
  • Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.
Benefits
 
  • Paid holidays, vacation and sick time
  • Medical, dental and vision plans
  • Health care & dependent care flexible spending account
  • 403(b) Retirement Plan
  • Long-term Disability
  • Basic life and AD&D insurance
  • Supplemental life insurance
  • Transportation flexible spending account
  • Gym/fitness reimbursement
  • Employee Assistance Program (EAP)
  • Legal Shield & ID protection option
  • Alternative work schedule (not available for senior leadership positions)
Our Team
 

Efficient and effective processes are what set CSE apart from our competitors. Ensuring our clients have visibility into our great work while optimizing the user experience for consumers is paramount to our operations.

Chad Taylor
Chad Taylor
Director EV Programs
Process & Technology

We’re testing grid integration projects that have only been theorized about before. Working with real commercial properties to test assumptions is really exciting.

Erin Malcolm Brandt
Erin Malcolm Brandt
Director
Technology Integration