Careers

The Associate Manager position provides support for CSE’s efforts to promote EV Infrastructure throughout California. Activity areas primarily include supporting Electric Vehicle Infrastructure incentive programs. This position will actively participate in the research and creation of appropriate tools and resources that help target audiences fully participate in various EV Infrastructure incentive programs and effectively install EV Infrastructure. Other duties and special projects may be assigned, and this position will need to be flexible and open to changes in both the implementation strategy as well as the job description as the programs grows and adapt to the marketplace.

Essential Functions and Responsibilities:

Program Implementation: Support day-to-day project tasks including collaboration with team members to develop collateral and resources for target audiences. Apply technical knowledge and knowledge of stakeholder interests to ensure tools and resources align with both established technical standards and project requirements. Appropriately and effectively coordinate tasks with matrixed resources.                                                                                                              

Stakeholder Engagement:  Interact extensively with stakeholders; develop and maintain strong relationships to inform stakeholders of ongoing program developments. Develop and deliver messages to target audiences via presentations, newsletters, direct marketing materials, web content, social media, etc.                                                           

Program Monitoring: Accurately track program data in Excel and/or customer relationship management software; organize and analyze data to inform reporting requirements and program design improvements. Ensure that procedures are working to achieve program goals and to support efficient processes.                                                                   

Program Design: Make recommendations on future program design, including needs assessments, drafting proposals, creating content, preparing marketing materials, and evaluation and reporting.                                                         

 Reporting: Create program reports and presentations.  Contribute to data analysis and writing of program reports.   

Essential Knowledge, Skills and Abilities:

• Demonstrated proficiency in project management through all five phases (initiating, planning, execution, monitoring, closing)
• Extremely detail-oriented, exceptional problem-solving skills and the ability to perform within required deadlines
• Understanding of energy policies including the role of public and private utilities in-state energy policy
• Understanding of electric vehicles and electric vehicle infrastructure
• Understanding of electric vehicle market development and trends
• Strong organizational, time management and planning skills
• Demonstrated proficiency providing successful stakeholder engagement
• Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments
• Ability to take initiative, be proactive, work with minimal supervision and make independent decisions as needed
• Understanding of barriers to adoption by underserved communities and low-to-moderate income households
• Knowledge of Electric Vehicle Supply Equipment (EVSE) installations or electrical permitting and installations
• A proven ability to learn new technology and program settings
• Knowledge of customer service principles, project management and best practices with data entry and documentation.
• Ability to understand and document processes at a conceptual level, show others how to follow them correctly, and answer questions about how the process works
• Excellent oral and written communication skills including proficiency in typing, spelling, punctuation, and grammar
• Demonstrated fluency in using standard office software packages (MS Office: Excel, Word, PowerPoint, and Outlook) to create well-formatted documents and materials
• Knowledge of best practices with data entry and documentation

Preferred:

• Bilingual (English/Spanish) strongly preferred.

Education and/or experience:

3-4 years of related experience.  Preferred experience in the transportation industry. Bachelor's degree with an emphasis in sustainable transportation and/or business, such as environmental/energy policy, transportation planning, environmental planning, transportation engineering, business administration, public policy or environmental science.  Advanced degree preferred.   

Computer and/or Technical Skills:

• Demonstrated fluency in using standard office software packages (MS Office:  Access, Excel, Word, PowerPoint, Outlook).
• Familiar with standard office procedures, filing, telephone techniques and operation of office equipment.
• Advanced uses of word processing, spreadsheet, database and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
• Experience with Salesforce preferred

License, Certificates or Registrations:

Valid California Drivers License; insurable in the State of California.  Must own a licensed and registered vehicle and be willing to use it for work-related purposes.

Processes clean vehicle rebate applications efficiently and accurately. 

Essential Functions and Responsibilities:  

• Process clean vehicle rebate applications using a customized Salesforce.com CRM system and other computer systems 
• Follow detailed, standard practices and operating procedures to review rebate applications and varied, complex supporting documents for accuracy and completeness 
• Make quick, consistent decisions following detailed program terms and conditions to determine rebate applicant eligibility 
• Provide technical support to applicants for the online application and document submission processes 
• Explain complex project requirements to applicants on the phone and in writing 
• Use good judgment when speaking with applicants about non-public personal information 
• Handle highly-sensitive documents that contain non-public personal information, following mandatory security processes 
• Use template-based and customized emails to communicate professionally and accurately with rebate applicants 
• Prepare and mail rebate checks to rebate applicants 
• Work effectively with fellow team members to complete rebate processing tasks, assisting others when opportunities arise 
• Identify issues which may require deviation from standard practices and work with team leads to implement solutions 
• Communicate with the CVRP operations team leads and operations managers to provide status updates, report concerns, and suggest solutions and improvements 
• Organize, scan, file, and store hard copy rebate applications 
• Perform other related duties as assigned  

Role Specific Responsibilities: 

QUALIFICATIONS 

Essential Knowledge, Skills and Abilities: 

Required:  

• Ability to read, write and speak both English and Spanish.  
• Extreme attention to detail 
• Strong ability to work on more than one program. 
• Ability to understand processes at a conceptual level, execute them correctly in an internet browser-based system, and ask questions when in doubt 
• Ability to organize tasks in a way that suits your work style, accommodates your team members, and complies with required processes 
• Strong interpersonal and organizational skills 
• Strong writing skills 
• Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations 
• Ability to complete assigned work accurately and on time 
• Ability to identify alternative solutions to assigned issues and recommend course of action 
• Intermediate ability to navigate in Adobe Acrobat PDF files 
• Intermediate ability to follow processes and execute tasks in an internet browser-based system 
• Intermediate ability to use Microsoft Outlook, Word, Excel, and Windows 7 
• Basic knowledge of customer service principles, project management and best practices with data entry and documentation.  

Preferred  

• Basic knowledge of and/or interest in energy issues with basic understanding of sustainable energy policy and technologies 
• Experience working with online customer relationship management (CRM) systems (e.g., Salesforce.com) 
• Income verification or mortgage processing experience  

Education:  

• Associate of Arts degree required 
• Bachelor’s degree preferred 
• Additional work experience may be substituted for a degree  

Experience:  

• 2 years of experience in office/clerical work, customer support, application processing, or other areas related to the duties and responsibilities specified. 
• A bachelor’s degree may be substituted for some work experience  

This position leads CSE EV Infrastructure transportation planning projects as well as related business development activities. This position also provides input and participates in strategic initiatives for CSE’s EV Infrastructure Planning and Technical Assistance group.  

Essential Functions and Responsibilities:

• Pursue new projects through proposal preparation, advanced marketing, client interaction, and interview presentations.
• Manage current client relationships and develop new client relationships.
• Manage a variety of projects in CSE’s EV Infrastructure Planning and Technical Assistance group.
• Develop and manage budgets for programs and subprojects.
• Coordinate with internal teams to develop and execute project plans.

Essential Knowledge, Skills and Abilities:

• Ability to identify and execute on thought leadership activities and external presentation opportunities.
• Ability to lead efforts to win new projects through proposal writing and business development activities.
• Ability to manage client relationships, including ability to manage and meet expectations.
• Ability to manage a steady stream of concurrent EV Infrastructure related projects
• Ability to set and manage budgets in collaboration with project management principles and other internal staff.
• Ability to coordinate and collaborate with staff (direct and indirect reports and groups).

Education and/or Experience:

• Master degree in transportation planning required
• Direct work experience as a transportation planner for both private and public sectors
• EV Infrastructure planning work experience
• Experience working on proposals, performing business development activities, and performing thought leadership activities
• Experience and/or education of public administration and its relationship to EV infrastructure planning
• Mapping and GIS experience analysis experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Employee will work in an office environment and must possess the physical abilities to utilize standard office equipment: computer, telephone, copier etc. 
• Work safely without presenting a direct threat to self or others
• Job responsibilities may require the use of personal or CSE vehicles on CSE business.  Must be physically capable of operating the vehicles safely, possess a valid driver's license, and have an acceptable driving record. Use of a personal vehicle for CSE business will be prohibited if the employee is not authorized to drive a CSE vehicle or if the employee does not have personal insurance coverage
• May work some evenings and weekends or work longer hours to meet deadlines
• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift

Represents CSE and programs such as the Clean Vehicle Rebate Project (CVRP) at Dealerships and Dealership related events. Responsible for educating and engaging target audiences about the benefits offered through CSE’s programs.

Essential Functions and Responsibilities:

Dealership Outreach

• Lead dealership education efforts through in-person visits and coordination of training sessions.
• Support training Outreach Coordinators in dealership engagement.
• Support launching and collecting surveys from dealership engagement activities and programs.
• Identify key accounts and build/maintain relationships with dealerships in assigned territory.
• Represent CSE and their programs while creating engagement opportunities at all dealership sites and approved dealership community events.
• Coordinate needs for dealership site visits and trainings, event participation, including negotiating booth location and cost with event organizers, contract management, logistics (transporting collateral to/from event locations, and setting up/tearing down displays), and any other needs that may be required.
• Oversee inventory of all outreach materials, monitor supplies (re-ordering and repairing as needed), and organization of those items (quality assurance).
• Identify key accounts and build/maintain relationships with dealerships in assigned territory.
• Salesforce account management.
  • Enter all dealership event data into Salesforce including but not limited to phone calls, emails, and in-person visits.

Dealership Outreach Follow Up

• Ensure effective follow up with contacts made at dealerships and events.
• Assist in the creation of email templates to be sent to dealership contacts and event attendees whose email addresses were collected.
• Create communications that reinforce key outreach messaging and encourages dealership contacts and event attendees to take action.
• Increase website traffic and create extended outreach opportunities as a result of proper dealership and event follow up communications.
• Address frequently asked questions, dealership issues, and/or provide other information that was brought up at specific dealerships and events. 
• Track dealership and event outreach metrics (i.e. event attendance, volume of collateral distributed, number of quality conversations had) for internal/external reporting purposes.

Partnership Developments

• Participate in the development of new, regional partnerships that will assist in meeting program goals.
• Develop the dealership “tool kit” to be used in reaching out to potential partners.
• Assist in maintaining relationships with dealerships and partners, ensuring they have materials they need to disseminate to their respective audience/customers.
• Assist in creating content for the statewide dealership newsletter email.

Role Specific Responsibilities

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Strong attention to detail and ability to produce high quality work in a fast-pace environment; accuracy and attention to detail is essential.
• Experience in Office 365; must be proficient in Word, Excel and PowerPoint.
• Self-motivated and an ability to work independently or as part of a team.
• Outstanding interpersonal skills: must display patience, humor and helpfulness at all times.
• Ability to handle multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Flexibility to work overtime as necessary.
• Outgoing and professional attitude that engages and informs through public interaction.
• Excellent customer service skills.

Preferred

• Experience working with CRM systems or Salesforce.
• Experience working with dealerships as well as conducting community outreach, logistics, and coordinating for events.

Education:

Required

• Bachelor’s degree in business, environmental systems, marketing, or a related field, and/or equivalent experience is required.

Experience:

• 3-5 years of professional office experience.

Licenses, Certificates or Registrations:

• None required\

WORKING CONDITIONS

Work Environment:

• Works in an office environment.
• Frequent travel to dealership sites (50-80% travel)
• Occasional travel to community events, trade shows and other activities away from CSE work location involving evening and/or weekend work.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.
• Must be able to lift 50 pounds in order to transport, set up and take down booth.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This job description does not list all responsibilities, skills or working conditions; it reflects those principal job elements essential for making a fair classification decision for this position.  Please refer to Intent and Function of Job Descriptions in the Employee Handbook.

The Coordinator is key member of the Electric Vehicle Infrastructure team providing broad support on project activities and developing expertise related to the planning and deploying electric vehicle charging solutions. Under general supervision from the Senior Project Manager and EVI team staff, the Project Coordinator will assume responsibilities that include conducting research, developing regional planning documents, leading communications with clients and industry stakeholders, building awareness/education/adoption of EVs and EV infrastructure nationwide.

Essential Functions and Responsibilities:

• Facilitate electric vehicle industry stakeholder communications and meetings. Assist with the development and deployment of outreach activities with clients, community-based organizations (CBOs), local community representatives, technology providers, medium and heavy-duty fleet owners, air districts, state agencies and Energy Commission representatives, project partners, and others directly and indirectly related to state and nationwide electric vehicle infrastructure programs. Develop and maintain strong relationships to inform stakeholders of ongoing program developments.
• Provide logistical and administrative support to the Electric Vehicle Infrastructure team while building technical expertise and knowledge base.
• Research, track, and analyze key datasets, industry metrics, and qualitative/quantitative information to support developing industry-leading planning documents and deployment/implementation of electric vehicle infrastructure. Create program reports and presentations.
• Coordinate organize and track progress of partner, subcontractors, or matrixed staff tasks in support of completing deliverables.
• Participate in market facilitation activities and regional outreach events on behalf of CSE and our clients. Assist with program outreach and developing marketing materials, workshops, or educational campaigns. Represent CSE program and CSE at external events.
• Provide overall operational support to EVI Project Team. Communicate regularly with leadership team to provide updates, report concerns, and suggest solutions for improvements.
• Perform other related duties as assigned.

QUALIFICATIONS Essential Knowledge, Skills and Abilities:

Required

• General knowledge of electric vehicles, EV charging, urban and/or transportation planning.
• Demonstrated high-level of abilities of various computer software programs and fluency in using standard office software packages such as MS Office: Excel, Word, PowerPoint and Outlook.
• Strong independent research skills and knowledge of applicable resources including internet, regulatory and related industry documents.
• Strong critical thinking and problem-solving skills. Strong attention to detail.
• Excellent oral and written communication skills, including proficiency in writing technical reports.
• Demonstrated proficiency in customer service.
• Strong organizational, time management and planning skills, and the ability to perform within required deadlines.
• Ability to handle multiple tasks, changing priorities and complex assignments.
• Team-oriented with a willingness to learn and participate in a matrixed organization.
• Knowledge of project management and best practices with data entry and documentation.
• Interest in electrical and alternative fuel vehicles and an appetite to learn more about this rapidly-evolving field.

Preferred

• Experience with advanced technology market transformation programs a plus.
• Experience working with databases and analyzing large sets of data.
• Experience with data visualization and mapping (familiarity with GIS a plus).
• Familiarity with federal and state clean transportation policies and landscape a plus.
• Experience using CRM software platforms a plus.

Education:

• Bachelor’s degree in subjects relevant to sustainable transportation and energy, including environmental studies, business administration, transportation planning, or related field or equivalent work experience required.
• Master’s degree preferred.

Experience:

1-3 years of experience directly related to the primary job duties and required qualifications. Graduate school experience may take the place of some work experience if directly relevant to the essential duties and responsibilities of this position.