Careers

Responsible for general support of various Clean Transportation projects with a focus on training of rebate processing specialists and income-related operations for administration of statewide clean transportation programs. Under general supervision from the Clean Transportation Operations Managers, the Coordinator will assume responsibilities that include program implementation, team training and support, partner engagement, and overall coordination of transportation program requirements and income verification.  

Essential Functions and Responsibilities:

• Provide training and ongoing support to the transportation operations team of rebate processing specialists (RPS).
• Provide logistical and administrative oversight to ensure quality control. Enforce program requirements, application procedures and standards, and support income verification processes.
• Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processing. Review program plans through the course of the fiscal year and advise the Senior Manager or Program Manager as necessary.
• Make recommendations on transportation program design, including drafting Standard Operating Procedures (SOPs), Cheat Sheets, program email templates and correspondence, and program evaluation and reporting.
• Coordinate, organize and track progress of RPS tasks. 
• Create program reports and presentations as needed. Contribute to data analysis and writing of transportation program reports.
• Maintain and update the internal database of program processing and income verification-related documentation, including SOPs and Cheat Sheets.
• Handle inquiries about the program, eligible technologies and project requirements. Served as point person for escalated customer service calls related to transportation operations and income verification.
• Provide overall operational support to Project & Operations managers.
• Perform other related duties as assigned.

Role Specific Responsibilities:

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Excellent oral and written communication skills.
• Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities and working effectively under deadlines.
• Must be extremely detail-oriented with exceptional problem-solving skills.
• Demonstrated proficiency in customer service principles. 
• Ability to learn complex procedures and policies quickly.
• Ability to take initiative, be proactive and work with minimal supervision.
• Basic knowledge of project management and best practices with data entry and documentation.
• Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook). Advanced uses of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
• Familiarity with standard office procedures, filing, telephone techniques and operation of office equipment.
• Proficient in typing and use of proper English spelling, punctuation and grammar in communications.

Preferred

• General knowledge of income verification and income documentation. 
• Familiarity with California’s clean transportation policies and landscape.
• Experience with advanced technology market transformation programs.

Education:

• Bachelor’s degree in area relevant to sustainable transportation and/or business practices, such as business administration, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience required.
• Master’s degree preferred.

Experience:

• 3 years of related experience

Licenses, Certificates or Registrations:

• Valid California driver’s license; insured in the State of California. Must have access to a licensed and registered vehicle and be willing to use it for work-related purposes.

 

Essential Functions and Responsibilities:

•    Manages activities within the Clean Transportation Operations team, responsible for results including costs, methods, and staffing. Supervises a team of 8-12 employees.

•    Establishes goals for team members and monitors their progress. Ensures individual and team goals are achieved or exceeded. Meets weekly with each team member to provide regular feedback and consistent

communications. Conducts performance appraisals. Creates professional development opportunities.

•    Coordinates team scheduling for matrixed team members and supports distribution of administrative duties across the team

•    Supports initial training and onboarding of new team members. Works with team members and coordinators when training goals are not met to maintain accountability for performance and troubleshoot issues in the training process.

•    Develops expertise in specific program requirements as directed by the Senior Operations Manager, such as income verification, system updates, training, and other related programs. Provides development of guidance, internal procedures and policies related to these focus areas.

•    Collaborates with internal teams in matters related to Operations functions, including Project

managers/coordinators, Systems Analysts, Marketing/Education/Outreach, Accounting, and Human Resources

•    Supervise and coach team regarding customer relations, application troubleshooting, quality assurance/quality control, and all other activities related to consumer incentive application processing.

•    Develops and maintains project expertise and understanding of rebate processing systems to guide Operations team members in their work, solve technical problems, maintain efficient work processes, and identify opportunities for improvement.

•    Provides oversight and support for escalated cases with unique circumstances to ensure program requirements are met. Direct team decision-making in unique cases in which program precedent may be set.

•    Provide support and direction for new and emerging programs and program requirements as they arise, such as with legislation changes or new program development, that affect operations and implementation.

•    Work with internal and external clients to define the scope and capabilities of the platform, manage of requirements gathering process, testing, creating user stories, and streamline the execution of project priorities.

•    Coordinates with internal teams and external vendors to implement and test system and process updates to meet new program requirements and to improve existing processes.

•    Maintains quality control and performance metrics to ensure team members are completing work efficiently and accurately. Supports internal and external project auditing activities to ensure compliance with processes. Ensures data is handled according to program requirements and data security best practices.

•    Develops and maintains documentation for all Operations processes and policies. This includes website updates, programmatic updates, updates to standard operating procedures, and regular system changes and reviews based on program requirements.

•    Communicates regularly with the Clean Transportation Operations management team to provide status updates, report concerns, and recommend solutions and improvements.

•    Takes strategic direction from the Senior Operations Manager and proactively directs the team's efforts based on that direction.

•    Complete miscellaneous administrative duties, including time and leave management system for team members

•    Provide progressive discipline, coaching, and accountability when direct reports are not meeting goals or

performance expectations in collaboration with Senior Operations Manager and Human Resources

•    Perform other related duties as assigned

Essential Knowledge, Skills and Abilities: Required

•    Demonstrated experience managing people and leading teams with a diverse level of work experience.

•    Strong interpersonal skills with ability to deal effectively with employees, stakeholders and external parties.

•    Excellent oral and written communication skills; ability to flex communication style to communicate effectively with employees, peers, management, customers, and stakeholders.

•    Attention to detail with a logical, analytical approach to work tasks. Strong problem-solving and troubleshooting

skills with the ability to identify alternative solutions for challenging issues.

•    Strong organizational, time management and planning skills. Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.

•    Ability to take initiative, be proactive, work with minimal supervision and make independent decisions as needed

•    Demonstrated experience in developing new and improving existing work processes. Able to collaborate on, test,

and implement system and process changes to meet new program requirements and improve existing processes.

•    Ability to document new and existing processes clearly and accurately. Ability to explain work processes and process changes to others.

•    Required working knowledge of project management principles, managing grant agreements and government

contracts.

•    Demonstrated success in customer service; ability to promote quality customer service practices on the Operations team.

•    Understanding of data security best practices.

•    Demonstrated high level of abilities in various computer software programs and fluency in using standard office

software packages such as MS Office: Access, Excel, Word, PowerPoint, and Outlook. Fluent with MS Office 2007 Suite and Windows XP.

Preferred

•    Experience managing consumer incentive projects

•    Experience with Salesforce.com CRM platform

•    Experience with advanced technology market transformation programs.

•    Familiarity with clean transportation policies and landscape

•    Experience in clean energy industry

Education

Bachelor's degree or equivalent work experience required.

Master's degree preferred

Experience:

5-6 years of related experience. Some graduate school experience may take the place of some work experience if directly relevant to the essential duties and responsibilities of this position

The Center for Sustainable Energy is a national leader in the data-driven design and administration of large scale, statewide market transformation incentive programs for electric vehicles (EV) and electric vehicle charging infrastructure (EVi). Collectively, the EV and EVi programs CSE administers exceed $1 billion in value and include statewide programs in 7 states. Under guidance from the Senior Director of Transportation Programs, the Director of US Transportation Programs will oversee a portfolio of electric transportation programs spanning several states, with the greatest concentration in the northeastern US. The Director will be responsible for managing customer accounts with a number of states agencies and leading a department of motivated and high-performing staff that deliver exceptional work. The Director will ensure that project teams are meeting quality and contractual obligations for administering large incentive programs and will be an active participant in CSE’s leadership to support business development and innovative services.

Responsibilities:

• Lead US Transportation Programs department and associated portfolio of multiple projects, including account management, staff management, business development, client services.
• Ensure departmental compliance with contract requirements, quality standards, project budgets, staff performance expectations.
• Participate in new business development efforts for CSE, including proposal development, identifying opportunities, and negotiating contracts in the following sectors:  federal, state and local governments, utilities and private businesses.
• Lead team of project managers and project support staff, including collaborative engagement with CSE matrix departments.
• Establish and nurture senior level relationships with key partners in the clean transportation space.
• Identify opportunities that will result in growth and deliver value to the business and ideally be applicable to multiple industries.
• Oversee several direct reports, and provide mentorship, performance evaluation, and project staffing.
• Develop cross functional collaboration with other CSE team members, supporting one another and sharing expertise on new product offerings, proposal preparation/submissions for new contract development.
• Attends select conferences, meetings, and industry events to network and develop new business, present on CSE project work and subject matter expertise.
• Represent client’s needs to drive impactful collaboration with cross-functional teams in software development, product development, program management, marketing, and research/data analysis aimed to grow CSE’s revenue generation.
• Perform additional duties as assigned.

Requirements:

• Bachelor’s Degree or equivalent required, Master’s preferred
• 7+ years of relevant experience in program and account management, preferably related to electric transportation and customer incentive programs.
• Knowledge and understanding of EVs and EV charging technology is a plus
• Experience managing grant projects with state agencies is a plus
• Knowledge of the clean transportation policy landscape, various utility and government incentive programs and CSE clients (i.e., New York State Energy Research and Development Authority, New Jersey Board of Public Utilities, California Air Resources Board, etc.)
• Ability to develop high level client relationships and conduct successful negotiations with customers.
• Strong business acumen with the ability to collaborate with both internal and external stakeholders to ensure the success of the business potential.
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners, as well as to collaborate with cross-function teams to guide implementation of strategic business plan and accomplish goals on tight deadlines while balancing multiple priorities.
• Possess excellent verbal and written communication, presentation skills both in person and virtual.

 

 

Under supervision from the Senior Operations Manager, the Operations Manager supervises Clean Transportation Operations staff, managing daily operations to maximize rebate application processing efficiency and ensure that the team is achieving project objectives. The Operations Manager will primarily support the California Electric Vehicle Infrastructure Project (CALeVIP), which is a statewide rebate program for electric vehicle charging stations and contributes to CSE’s mission to decarbonize.  The Operations Manager will work closely with project managers, rebate processing specialists, and subject matter experts to ensure the timely delivery of high-quality work products, build, and maintain strong partner and stakeholder relationships and support various aspects of project management including scope and budget management. The Operations Manager will have a prominent role on the program operations team, which is responsible for reviewing project applications, processing application approvals and payments, providing customer service and quality control. This role will primarily focus on the CALeVIP projects but may also expand into other areas as needed. The successful candidate will have the opportunity to contribute to a future with sustainable, equitable and resilient transportation, while gaining valuable knowledge and project management skills in a high-growth industry.

Essential Functions and Responsibilities:

• Manages activities within the EVI Operations team with responsibility for results including costs, methods, and staffing. Supervises team of 8-12 employees.
• Establishes goals for team members and monitors their progress. Ensures individual and team goals are achieved or exceeded. Meets weekly with each team member to provide regular feedback and consistent communications. Conducts performance appraisals. Creates professional development opportunities.
• Coordinates team scheduling for matrixed team members and supports distribution of administrative duties across the team
• Supports initial training and onboarding of new team members. Works with team members and coordinators when training goals are not met to maintain accountability for performance and troubleshoot issues in the training process.
• Develops expertise in specific program requirements as directed by the Senior Operations Manager, such as quality control review, system updates, training, and other related programs. Provides development of guidance, internal procedures, and policies related to these focus areas.
• Collaborates with internal teams in matters related to Operations functions, including Project Managers/coordinators, Systems Analysts, Marketing/Education/Outreach, Accounting, and Human Resources
• Supervise and coach team regarding customer relations, application troubleshooting, quality assurance/quality control, and all other activities related to consumer incentive application processing.
• Develops and maintains project expertise and understanding of rebate processing systems to guide Operations team members in their work, solve technical problems, maintain efficient work processes, and identify opportunities for improvement.
• Provides oversight and support for escalated cases with unique circumstances to ensure program requirements are met. Direct team decision-making in unique cases in which program precedent may be set.
• Provide support and direction for new and emerging programs and program requirements as they arise, such as with legislation changes or new program development, that affect operations and implementation.
• Work with internal and external clients to define scope and capabilities of the platform, management of requirements gathering process, testing, creating user stories, and streamline execution of project priorities.
• Coordinates with internal teams and external vendors to implement and test system and process updates to meet new program requirements and to improve existing processes.
• Maintains quality control and performance metrics to ensure team members are completing work efficiently and accurately. Supports internal and external project auditing activities to ensure compliance with processes. Ensures data is handled according to program requirements and data security best practices.
• Develops and maintains documentation for all Operations processes and policies. This includes website updates, programmatic updates, updates to standard operating procedures, and regular system changes and reviews based on program requirements.
• Communicates regularly with the EVI Operations management team to provide status updates, report concerns, and recommend solutions and improvements.
• Takes strategic direction from the Senior Operations Manager and proactively directs the team’s efforts based on that direction.
• Complete miscellaneous administrative duties, including time and leave management system for team members
• Provide progressive discipline, coaching, and accountability when direct reports are not meeting goals or
• performance expectations in collaboration with Senior Operations Manager and Human Resources
• Perform other related duties as assigned

 

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

 Required

• Demonstrated experience managing people and leading teams with a diverse level of work experience.
• • Strong interpersonal skills with ability to deal effectively with employees, stakeholders and external parties.
• • Excellent oral and written communication skills; ability to flex communication style to communicate effectively with employees, peers, management, customers, and stakeholders.
• • Attention to detail with a logical, analytical approach to work tasks. Strong problem-solving and troubleshooting skills with the ability to identify alternative solutions for challenging issues.
• • Strong organizational, time management and planning skills. Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.
• • Ability to take initiative, be proactive, work with minimal supervision and make independent decisions as needed
• • Demonstrated experience in developing new and improving existing work processes. Able to collaborate on, test, and implement system and process changes to meet new program requirements and improve existing processes.
• • Ability to document new and existing processes clearly and accurately. Ability to explain work processes and process changes to others.
• • Required working knowledge of project management principles, managing grant agreements and government contracts.
• • Demonstrated success in customer service; ability to promote quality customer service practices on the Operations team.
• • Understanding of data security best practices.
• • Demonstrated high-level of abilities of various computer software programs and fluency in using standard office software packages such as MS Office: Access, Excel, Word, PowerPoint and Outlook. Fluent with MS Office 2007 Suite and Windows XP.

Preferred

• Experience managing consumer incentive projects
• Experience with Salesforce and Microsoft Teams
• Experience with advanced technology market transformation programs
• Familiarity with clean transportation policies and landscape
• Experience in clean energy industry

Education:

• Bachelors degree or equivalent work experience required
• Masters degree preferred

Experience:

• 5-6 years of related experience. Some graduate school experience may take the place of some work experience if directly relevant to the essential duties and responsibilities of this position.

 

Licenses, Certificates or Registrations:

• Valid Driver’s License; insurable in the State of California

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Manager oversees the collaborative organization, direction, and implementation of a portfolio of electric vehicle charging infrastructure projects and transformation activities to achieve outcomes and realize the benefits of strategic importance to CSE's mission of decarbonization. The Manager oversees management of budgets, timelines, deliverables, and teams, with primary emphasis on the statewide California Electric Vehicle Infrastructure Project (CALeVIP). This role facilitates the coordination of multiple market development projects and provides overall operational support within the EVI Department and across departments within CSE, including new program development and implementation. Under general supervision from the Senior Manager, Transportation EVI, the Manager will ensure timely and accurate program delivery, provide technical guidance, stakeholder engagement, and client service for their assigned portfolio of projects and programs.

Essential Functions and Responsibilities:

• Previous experience as a project or program manager and substantial practical experience in managing complex programs
• Daily program portfolio management throughout the program life cycle, ensuring all deliverables are accomplished to high quality standards
• Ensure programs are implemented in a manner that promotes/encourages widespread EV infrastructure deployment.
• Defining the program governance (controls)
• Managing risks and issues and taking corrective measurements 
• Coordinating the programs and their interdependencies
• Work within a matrix organizational structure to manage and utilize resources across teams
• For assigned programs, ensure all program scope and contractual requirements are met.  
• Ensure budgets and timelines are adhered to, and that quality of deliverables to clients and stakeholders meet/exceed expectations.
• Work with CSE’s outreach and education teams and marketing department to ensure program awareness and participation are at desired levels.
• Work with CSE’s rebate/incentive processing operations team to ensure program needs are defined/understood so that SOPs and execution of rebate processing can efficiently and effectively take place.
• For assigned programs, define the necessary software platform and systems capabilities from a business perspective, and work with CSE’s platform development team to ensure program websites and systems capabilities are implemented.  
• Work with CSE’s transparency and insights team to provide program performance metrics to stakeholders.
• Work with CSE’s account management and business development team to establish new EV infrastructure incentive programs.  This includes helping these teams to creatively define the proper scope, schedule, budget to achieve both client and CSE objectives.
• Frequently report status to CSE management  
• Define program scopes, budgets, goals and objectives according to the Statement of Work (SOW)
• Provide logistical and administrative oversight for assigned clean transportation programs, and enforce program requirements, application procedures, and standards. Ensure quality control by tapping into technical knowledge and stakeholder familiarity to ensure deliverables and resources align with both established technical standards and program requirements.
• Manage stakeholder expectations, end-user interactions, program details, timelines, scope, and drive issue resolution
• Make recommendations clean transportation program design, including needs assessments, proposals, marketing tools, and evaluation and reporting
• Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processes
• Manage team of staff to provide cross-functional support to EVI programs
• Review program plans as necessary throughout the fiscal year
• Create program reports and presentations for both internal and external clients
• Supervise at least one to two direct reports
• Represent CSE programs and CSE at external events as necessary
• Perform other related duties as assigned

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• 5+ years’ experience managing large-scale customer programs for utilities, and/or government/commercial programs similar in nature to infrastructure incentive programs, and/or product management of complex product lines.
• Ability to manage multiple, concurrent projects.
• Ability to coordinate/orchestrate teams comprised of members that are not direct reports.
• Strong leadership and management skills.
• General knowledge of energy issues with a basic understanding of transportation policy and technologies. 
• Demonstrated high-level of abilities in various computer software programs and fluency in using standard office software packages such as M.S. Office Suite, CRM software platforms, PM software platforms, Microsoft Teams, etc. 
• Strong independent research skills and knowledge of applicable resources, including internet, regulatory and related industry documents.
• Strong critical thinking and problem-solving skills, and strong attention to detail.
• Excellent oral and written communication skills and familiarity with the use of self-editing software such as Grammarly. 
• Demonstrated proficiency in client-facing customer service and the ability to work positively with a wide range of individuals across departments. 
• Strong organizational, time management and planning skills, and the ability to perform within required deadlines.
• Ability to handle multiple tasks, changing priorities and complex assignments.
• Ability to track and successfully complete project deliverables according to contract requirements and client expectations
• Strong understanding of the broader objectives of the program.
• Ability to use sound judgment in responding to issues and concerns.
• Knowledge of project management and best practices with data entry and documentation.

Preferred

• Working knowledge of managing grant agreements and/or government contracts and/or utility contracts
• Understanding of incentive programs, policy, and stakeholders.
• Business experience and/or training/education (e.g., BA Business or MBA)
• Engineering or construction management training/education
• Land-use planning training/education
• Project management certificate and/or formal training/education.
• PMP certification or equivalent
• Experience with Salesforce and similar CRM platforms
• Experience with advanced technology market transformation programs

Education:

• Bachelor's degree or equivalent work experience required; Masters degree preferred

Experience:

• Minimum 5 years relevant experience

 Licenses, Certificates or Registrations:

•  Valid drivers license from respective state and valid auto insurance

 

WORKING CONDITIONS

Work Environment:

• Works in an office environment (remote or at an established CSE office) 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.

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