Careers

Reporting to the Director of Product Management & Platform Development, the Manager, Product Management works with CSE’s Electric Vehicle Infrastructure (EVI) team to define and deliver software products and platforms that facilitate the installation of EV charging infrastructure.  They are accountable for CSE’s EVI Incentive processing product and customized client platforms, including specifying capabilities, developing roadmaps, creating user stories, and grooming the enhancement requests/backlog.  They are also responsible for collaborating with the Platform Development team (e.g., Software Developers and QA) to ensure platforms are developed to meet client and stakeholder needs. This role also leads efforts to coordinate platform needs with CSE’s marketing team and leads launch activities – including coordination of internal departments. This management position may have Business Analysts, UX Interaction Designers and/or other Product Manager Direct Reports. This individual should have proven leadership and communication skills, and be conversant in agile methodologies. Ideally, the Product Manager will have technical and business acumen, product management experience with externally facing software products and services, and domain expertise in the EV Infrastructure space.

Essential Functions and Responsibilities:

• Work with CSE internal and external clients to define scope and capabilities of the EVI platform, including managing requirements gathering process between external and internal stakeholders
• Define and help prioritize stories and prioritize backlog to streamline execution of project priorities
• Act as key stakeholder in story definition assisting the team with clarification, estimates, story sequencing and team objectives for program increments
• Work with the platform development team throughout the product development, testing, implementation phases to ensure feature integrity and quality
• Develop and maintain strong and productive relationships with development and business stakeholders to ensure timely and effective delivery of software features and defect resolution
• Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions
• Prepare and participate in project release planning
• Manage and lead Product Management, Business Analyst and UX Resources
• Manage communications with stakeholders
• Manage 3rd party Sub Contractor relationships and other partners

Essential Knowledge, Skills and Abilities

• Ability to productize software and services, recommend pricing structures, create value propositions, positioning, etc.
• Demonstrated ability to take ownership of assigned work and follow through to completion
• Management Experience
• Technical writing experience
• Project management experience
• Positive attitude, ability to work independently, and able to adapt quickly in a fast-paced environment
• Exemplary communication skills – ability to explain complex, highly technical information to non-technical colleagues using clear, simple language
• Must be authorized to work in the US

Required Qualifications

• Required: 5+ years as a Product Manager in the Tech industry
• Preferred: 2+ years managing Direct Report(s)
• Required: Bachelor’s degree, preferably in Business, Marketing, or other relevant field
• MBA Preferred 

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Employee will work in an office environment and must possess the physical abilities to utilize standard office equipment on a daily basis: computer, telephone, copier etc. 
• Sitting for extended periods of time while at a desk or in meetings; hearing and visual acuity within normal range; Manual dexterity to operate keyboard and calculator.
• Work safely without presenting a direct threat to self or others.
• Job responsibilities may require the use of personal or CSE vehicles on CSE business.  Must be physically capable of operating the vehicles safely, possess a valid driver's license, and have an acceptable driving record. Use of a personal vehicle for CSE business will be prohibited if the employee is not authorized to drive a CSE vehicle or if the employee does not have personal insurance coverage.
• May work some evenings and weekends or work longer hours to meet deadlines.
• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.

 

Act on your passion to make a difference in the world and address climate change. In this role, you’ll use your B2B and B2C marketing experience to help meet California’s statewide goals to expand access to publicly available electric vehicle charging, especially in disadvantaged and low-income communities. The California Electric Vehicle Infrastructure Project (CALeVIP) is the largest EV infrastructure program of its kind in the nation and is key to reducing emissions harmful to the environment and human health.

You will design and implement marketing strategies and tactics to raise awareness of available incentives and engage funding partners, public agencies, contractors, small business owners, and owners of affordable multifamily housing. You will work with a collaborative team of marketers, web and graphic designers, and content writers and editors who function as an internal marketing agency focused on one mission: Decarbonize. Possibility of Alternative Work Schedule of half-day Fridays or every other Friday off after six months.

Essential Functions and Responsibilities:

• Develop and implement innovative strategies to engage diverse markets and stakeholders, including hard-to-reach or disadvantaged communities, across paid, earned, social and owned channels in support of more EV charging infrastructure
• Lead the development of audience-centric website content, emails and social media designed to raise awareness of the program with targeted constituencies and clearly, crisply explain the steps in the process to apply for EV infrastructure funding
• Design strategies to continue to communicate with applicants for funding throughout their journey
• Use your expertise to build consensus on marketing approaches that will provide the best ROI, negotiating competing priorities, pivoting when necessary, and keeping marketing activities on track
• Use data to optimize tactics and ensure marketing and program goals are consistently met, implement A/B testing approaches, and provide clear, accurate reports on marketing metrics
• Interact collaboratively with internal program teams and external stakeholders to establish and execute on shared goals with focus and flexibility
• Manage website standards and content and propose optimizations for organic and paid traffic
• Develop and execute on paid and organic social media strategy; oversee social media channels and propose optimizations
• Manage implementation of initiatives with project management software through the content creation lifecycle from creative brief to drafting, editing, design and distribution
• Potentially oversee one direct report, providing direction and feedback on program work and guiding career growth
• Document and share best practices and lessons learned
• Lead or assist with implementation of other CSE clean energy and transportation marketing programs as needed

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Experience developing and implementing strategic marketing plans
• Experience working directly with clients, preferably in an agency setting
• Experience analyzing, reporting, presenting and acting on marketing data, including building customized marketing reports in Data Studio or other programs
• Strong critical thinking, EQ and active listening skills and ability to pivot to address evolving needs of clients
• Familiarity with project management and quality control protocols
• Excellent written and verbal communication skills and ability to develop and repurpose content that will appeal to key audiences
• Experience drafting and updating website content and creating and executing digital advertising campaigns
• Experience supervising or guiding interns, contractors or staffers
• Ability to engage multiple internal and external stakeholders to seek alignment and achieve shared goals

Preferred

• Understanding of multicultural marketing and/or passion for expanding equitable access to technology and a healthy environment
• Experience with marketing software and tools such as Marketo, Salesforce, Agorapulse, Hootsuite, Google Analytics, Google Data Studio, SEMrush and Litmus

Education:

• Bachelor’s degree  or equivalent required

Experience:

• Five to 12 years of professional experience developing and executing marketing strategies, collaborating with multiple stakeholders, and pivoting in the face of evolving and competing priorities. A master’s degree with a concentration in marketing may take the place of some work experience.

Licenses, Certificates or Registrations:

• None required. Digital marketing, Google Analytics and/or SEO certification/professional development preferred.

Directs CSE’s policy activities including regulatory, government affairs, and external relations. Oversees team of policy and subject matter experts who lead, develop and support innovative approaches to the critical issues of energy, transportation, equity and environment. Identifies policy opportunities and establishes strategies that support CSE’s core mission and strengthen its long-term development. Serves as a spokesperson for CSE; builds alliances and relationships throughout the clean energy industry. In fulfilling this role, the Senior Director of Policy will seek to maximize CSE’s impact by working closely with cross-functional teams to achieve organizational success.

Essential Functions and Responsibilities:

• Establish strategic vision and plans that ensure the continued success and growth of CSE’s policy engagement.
• Lead the Policy team in defining CSE positions on specific legislative and regulatory efforts in Distributed Energy Resources, Transportation, and Climate Change.
• Represent CSE, its programs, and its policy positions in a variety of public and official forums.
• Lead annual and multi-year resource planning and budgeting for the Policy team.
• Oversee all aspects of Policy team success including priority setting, budgeting, reporting, analysis, quality control, and employee development and performance.
• Work with program directors and managers to identify strategic opportunities for programs to provide additional support to local, state, and national clean energy policy goals.
• Lead a team of policy and subject-matter experts to ensure programs follow regulatory and legislative requirements for implementation and reporting.
• May serve as a subject matter expert on technology areas to communicate organizational goals to regulatory and state agencies and legislatures.
• Build and maintain long-term relationships with partners and clients to position CSE for continued growth.
• Recruit, manage and mentor a team of policy specialists to support the development and execution of CSE’s policy objectives.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish and monitor priorities, and conduct annual performance appraisals.
• Promote a culture of respect, inclusion performance, continuous learning, and a commitment to the individual.
• Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Deep familiarity with the policy landscape including local, state, and federal policy, funding sources, and opportunities, and best practices for program design and implementation, to include specific familiarity with the California policy landscape.
• Experience developing and maintaining relationships with industry stakeholders and appointed and elected officials.
• Ability to create and identify policy opportunities, develop forward-looking strategies, build partnerships, and lead a cross-functional team to achieve organizational success.
• Ability to support the organization’s strategic planning process and help define potential opportunities.
• Significant experience writing and editing official reports, comments, and analyses, as well as developing new policy concepts in the regulatory and legislative settings.
• Outstanding communication skills with the proven ability to utilize these skills across groups within and outside the organization, including as a public speaker and spokesperson.
• Management experience, including tactical decision-making, facilitation, communications, and the ability to develop and attain goals.
• Demonstrated experience growing and leading teams to success.
• Commitment to values of mutual respect and collaboration, teamwork, diversity. equity and inclusion.
• Motivated and inspirational, capable of mobilizing a large workforce around a shared mission.
• Self-directed, effective communicator, strong time management skills, and a creative problem solver.
• A proven track record demonstrating the ability to work in a fast-paced, forward-moving environment with the ability to quickly learn new policies, concepts, and technologies.

Preferred

• Understanding of the multidisciplinary aspects of energy and transportation projects including planning, permitting, finance, and technology.
• Knowledge of state energy and transportation policies, priorities, and budgets and ability to identify opportunities for growth for CSE programs.
• Business/finance skills sufficient to understand and develop budgets.
• Demonstrated success in drafting scopes of work, budgets, and complex proposals that result in contracts.

Education:

• Required: Bachelor’s degree
• Preferred: Master’s Degree, Juris Doctorate, or Ph.D.

Experience:

• 15+ years of direct experience or a combination of direct experience and relevant graduate-level education. Management level at nonprofit, state or federal agency, clean energy and/or utility company is preferred.

Licenses, Certificates or Registrations:

• None required.

Basic Functions:

The Rebate Processing Specialist is an integral part of the Center for Sustainable Energy’s clean vehicle rebate programs and works with team members to efficiently and accurately process rebate applications. The Rebate Processing Specialist provides phone and email support to rebate applicants.

What you’ll be doing:

• Process clean vehicle rebate applications using a customized Salesforce.com CRM system and other computer systems

• Follow detailed, standard practices and operating procedures to review rebate applications and varied, complex supporting documents for accuracy and completeness

• Make quick, consistent decisions following detailed program terms and conditions to determine rebate applicant eligibility

• Provide technical support to applicants for the online application and document submission processes

• Explain complex project requirements to applicants on the phone and in writing

• Use good judgment when speaking with applicants about non-public personal information

• Handle highly-sensitive documents that contain non-public personal information, following mandatory security processes

• Use template-based and customized emails to communicate professionally and accurately with rebate applicants

• Prepare and mail rebate checks to rebate applicants

• Work effectively with fellow team members to complete rebate processing tasks, assisting others when opportunities arise

• Identify issues which may require deviation from standard practices and work with team leads to implement solutions

• Communicate with the CVRP operations team leads and operations managers to provide status updates, report concerns, and suggest solutions and improvements

The ideal candidate:

• Associate of Arts degree required

• Bachelor’s degree preferred

• Additional work experience may be substituted for a degree

• 2 years of experience in office/clerical work, customer support, application processing, or other areas related to the duties and responsibilities specified.

• A bachelor’s degree may be substituted for some work experience

• Extreme attention to detail

• Ability to organize tasks in a way that suits your work style accommodates your team members, and complies with required processes

• Strong interpersonal and organizational skills

• Strong writing skills

• Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations

• Ability to complete assigned work accurately and on time

• Ability to identify alternative solutions to assigned issues and recommend a course of action

• Intermediate ability to navigate in Adobe Acrobat PDF files

• Intermediate ability to follow processes and execute tasks in an internet browser-based system

• Intermediate ability to use Microsoft Outlook, Word, Excel, and Windows 7

• Basic knowledge of customer service principles, project management and best practices with data entry and documentation.

• Experience working with online customer relationship management (CRM) systems (e.g., Salesforce.com) preferred.

• Income verification or mortgage processing experience a plus.

Job Type: Full-time

Pay: $17.50 per hour

COVID-19 considerations: Virtual interview process.

Job Summary

Represents CSE and programs such as the Clean Vehicle Rebate Project (CVRP), San Diego Regional Clean Cities at Fleet stakeholder locations and Fleet related events. Responsible for educating and engaging target audiences (B2B) about the benefits offered through CSE’s programs.

Essential Functions and Responsibilities:

Fleet Outreach

• Lead fleet education efforts through online and in-person visits and coordination of info sessions with fleet managers and stakeholders.

• Identify key accounts and build/maintain relationships with fleets in California.

• Coordinate needs for fleet site visits and trainings, event participation, including negotiating booth location and cost with event organizers, contract management, logistics (transporting collateral to/from event locations, and setting up/tearing down displays), and any other needs that may be required.

• Organize and coordinate the fleet webinar series for CSE’s fleet programs.

• Organize regional events to promote CSE’s fleet technical expertise in a public style forum.

• Lead team to collect and process data from program participants.

• Support training Outreach Coordinators in fleet engagement.

• Support launching and collecting surveys from fleet engagement activities and programs.

• Identify key accounts and build/maintain relationships with fleets in California.

• Represent CSE and their programs while creating engagement opportunities at all fleet sites and approved fleet community events.

• Provide social media kit to all new CVRP public fleet participants.

• Oversee inventory of all outreach materials, monitor supplies (re-ordering and repairing as needed), and organization of those items (quality assurance).

• Create and update fleet collateral in accordance with program guidelines outlined in the CVRP implementation manual.

• Salesforce account management.

Fleet Outreach Follow Up • Ensure effective follow up with contacts made at fleets and events. • Assist in the creation of email templates to be sent to fleet contacts and event attendees whose email addresses were collected. • Create communications that reinforce key outreach messaging and encourages fleet contacts and event attendees to take action. • Increase website traffic and create extended outreach opportunities as a result of proper fleet and event follow up communications. • Address frequently asked questions, fleet issues, and/or provide other information that was brought up at specific fleets and events.

EnergyCenter.org

• Track fleet and event outreach metrics (i.e. event attendance, volume of collateral distributed, number of quality conversations had) for internal/external reporting purposes.

Partnership Developments • Participate in the development of new, regional partnerships that will assist in meeting program goals. • Develop fleet “tool kit” to be used in reaching out to potential partners. • Assist in maintaining relationships with fleet and fleet partners, ensuring they have materials they need to disseminate information to their respective audience/customers. • Assist in creating content for the statewide fleet newsletter email.

Role Specific Responsibilities

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required • Strong public speaking ability and presence. • Strong attention to detail and ability to produce high quality work in a fast-pace environment; accuracy and attention to detail is essential. • Experience in Office 365; must be proficient in Word, Excel and PowerPoint. • Self-motivated and has the ability to work independently or as part of a team. • Outstanding interpersonal skills: must display patience, humor and helpfulness at all times. • Ability to handle multiple projects and deadlines. • Proactive in risk mitigation. • Excellent verbal and written communication skills. o Knowledge of APA writing guidelines. • Flexibility to work overtime as necessary. • Outgoing and professional attitude that engages and informs through public interaction. • Excellent customer service skills. Preferred • Experience working with fleets as well as conducting community outreach, logistics, and coordinating for events. • Knowledge of alternative fuels, medium-heavy duty fleets, vehicle procurement, and electric vehicle infrastructure. • Experience working with CRM systems or Salesforce.

Education:

Required • Bachelor’s degree in business, marketing, environmental science/systems, or a related field.

Experience: • 3-4 years of professional office experience.

Licenses, Certificates or Registrations:

• None required

WORKING CONDITIONS

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Work Environment:

• Works in an office environment.

• Frequent travel to fleet and fleet stakeholder sites (up to 50% travel)

• Travel to community events, trade shows, stakeholder meetings and other activities away from CSE work location involving evening and/or weekend work.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.

• Must be able to lift 50 pounds in order to transport, set up and take down booth.