Careers

San Diego / REMOTE

The Director EV Infrastructure (EVI) Programs leads CSE’s mission-driven efforts to accelerate the implementation of electric charging stations throughout the US.  The need for charging infrastructure is expected to grow significantly over the next decade as the transportation sector transforms, and CSE is in a unique position to help make this transformation a reality.  This position leads a team of program/project managers and subject matter experts to implement programs that incentivize market participants to invest in charging infrastructure. The California Electric Vehicle Infrastructure Project (CALeVIP) is one example of such programs. 

Essential Functions and Responsibilities:

• Work directly with CSE Operational Leadership (executive management) to determine the markets and clients to serve, and the products and services to offer.
• Collaborate with clients and CSE’s business/market development team to help ensure program designs being proposed both meet client goals and objectives and are implementable by CSE.
• Direct staff to prepare winning RFPs in collaboration with CSE’s business/market development team.
• Direct CSE’s EVI program management and subject matter experts to ensure CSE program implementation:
  1. meets/exceed client expectations,
  2. improves CSE’s brand reputation, and
  3. minimizes CSE business and financial risk.
• Ensure the CSE’s EVI team is collaborating with clients to understand their goals and objectives and to set agreed-upon implementation expectations. 
• Work directly with CSE matrix teams, and clearly understand their needs from the CSE’s EVI program management and subject matter experts to implement programs.
• Report directly to CSE Operational Leadership (executive management) regarding health and forward-looking critical success factors.
• Work directly with CSE Policy team to share information regarding market / regulatory environment.
• Work directly with CSE’s Legal team as needed to ensure contracts contain fair and reasonable provisions, and to ensure CSE compliance with executed contracts.
• Build and develop CSE’s EVI team to support growth of EVI programs nationally. 
• Oversee EVI investment plans, resourcing, and individual program budgets.

 

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• 5+ years experience managing large-scale EVI programs for utilities and/or government/commercial programs similar in nature to infrastructure incentive programs, and/or experience leading business areas for an Electric Vehicle Service Provider (EVSP).
• In-depth understanding of EVI incentive programs, policy, and stakeholders.
• Ability to lead/direct a business unit, including making business, financial, and personnel decisions.
• Ability to provide management oversight for multiple, concurrent projects.
• Ability to make independent judgments and recommendations.
• Ability to logically diagnose and resolve complex problems.

Preferred

• Business experience and/or training/education (e.g., BA Business or MBA)
• Engineering or construction management training/education
• Land-use planning training/education

Education:

• Master’s degree preferred
• Bachelor’s degree required

Experience:

• 5+ years of related experience

 

Bring your passion for clean energy and conviction that the clean energy economy should be shared by all to this role. You’ll use your B2B and B2C marketing experience to build awareness and generate a pipeline of applicants for CSE’s solar, energy storage, energy efficiency and clean transportation programs.

You’ll join an engaged team of marketers, designers and writers functioning as an internal agency, collaborating with CSE’s program managers and external clients and leading marketing initiatives for a variety of programs in your evolving portfolio. Developing and implementing strategies and tactics that include email marketing, webinars, paid digital advertising and social media, you’ll build engagement among our target audiences and increase program applications.

Essential Functions and Responsibilities:

• Determine strategy and lead the execution of marketing tactics for several CSE programs. 
• Develop strategies and methods to engage target markets and stakeholders, with a focus on increasing participation by hard-to-reach or disadvantaged communities.
• Use data to recalibrate and optimize tactics to ensure marketing and program goals are being met; propose A/B testing approaches and pivots when necessary.
• Partner with internal program teams to establish and execute on shared goals and ensure multi-channel effectiveness and brand consistency.
• Share your marketing expertise to build consensus on overall marketing approaches and help guide marketing activities that will provide the best ROI.
• Manage tactics across traditional and innovative channels including paid, earned and social media; community-based organizations and other strategic partnerships.
• Manage website standards and content and propose optimizations for organic and paid traffic.
• Implement and manage marketing automation platform (Marketo) to execute marketing communications.
• Guide content development and manage the technical execution of webinars.
• Develop and execute on paid and organic social media strategy. Oversee social media channels and propose optimizations.
• Measure and report on the performance of marketing campaigns. Track and report ROI for initiatives. 
• Project manage implementation of initiatives with PM software through the entire content creation lifecycle from creative brief to drafting, editing, design and distribution. 
• Document best practices and lessons learned through standard operating procedures (SOPs).
• May oversee at least one direct report and provide direction and feedback on program work and career growth.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Experience developing strategic marketing plans.
• Proficient in a marketing automation platform, preferably Marketo.
• Experience building customized marketing reports in Data Studio (or other).
• Familiarity with basic project management protocols.
• Digital marketing experience coordinating the development of website content, developing and executing email marketing and coordinating digital advertising campaigns.
• Excellent written (emphasis on Associated Press writing style) and verbal communication skills.
• Ability to collaborate cross-functionally to align internal and external stakeholders.
• Collaborative team player.
• Experience with environmental or social justice causes.
• Passion for renewable energy technologies.

Preferred

• Experience in renewable energy and energy efficiency industry.
• Experience marketing products/services to multifamily property owners.
• Experience working in a marketing agency environment.
• Experience supervising and helping develop interns or staff.

Education:

• Bachelor’s degree preferred

Experience:

• Five years of professional experience developing and executing marketing strategies with a strong concentration in digital tactics. 
• A master’s degree with a concentration in marketing may take the place of some work experience.

Licenses, Certificates or Registrations:

• None required, email marketing certification/professional development preferred

 

WORKING CONDITIONS

 Work Environment:

• Works in an office environment 
• Ability to travel and to work flexible hours as needed. Domestic travel may be required up to approximately 5% of the time.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have sufficient manual dexterity to operate a computer keyboard and other equipment customarily present in an office environment.

 

 

Under supervision from the Director of Program Operations, the Operations Manager supervises Distributed Energy Resources (DER) and Clean Transportation Operations staff, managing daily operations to maximize rebate application processing efficiency and ensure that the team is achieving project objectives.

 

Essential Functions and Responsibilities:

• Manages activities within Distributed Energy Resources and Clean Transportation incentive program teams with responsibility for results including application processing times, costs, methods and staffing. Initial focus will be on the Self Generation Incentive Program’s energy storage applications, and position will supervise a team of 4-12 employees.
• Establishes goals for team members and monitors their progress. Ensures individual and team goals are achieved or exceeded. Meets weekly with each team member to provide regular feedback and consistent communications.  Conducts performance appraisals. Creates professional development opportunities.
• Coordinates team scheduling for matrixed team members and support distribution of administrative duties across the team.
• Supports initial training and on-boarding of new team members. Works with team members and coordinators when training goals are not met to maintain accountability for performance and trouble shoot issues in the training process.
• Develops expertise in specific program requirements as directed by the Senior Operations Manager, and in close coordination with the Senior Program Manager, such as income verification, system updates, training, and other related program areas. Provides development of guidance, internal procedures and policies related to these focus areas.  
• Coordinates with the Principal Engineer and other technical support staff to ensure timely completion of technical reviews for incentive applications and escalation to the Senior Program Manager.
• Collaborates with internal teams in matters related to Operations functions, including Project managers/coordinators, Systems Analysts, Marketing/Education/Outreach, Accounting, and Human Resources.
• Supervises and coaches team regarding customer relations, application troubleshooting, quality assurance/quality control, and all other activities related to consumer incentive application processing.
• Develops and maintains project expertise and understanding of rebate processing systems to guide Operations team members in their work, solve technical problems, maintain efficient work processes, and identify opportunities for improvement.
• Coordinates with the Senior Program Manager to provide oversight and support for escalated cases with unique circumstances to ensure program requirements are met. Directs team decision making in unique cases in which program precedent may be set.  
• Provides support and direction for new and emerging programs and program requirements as they arise, such as with legislation changes or new program development, that affects operations and implementation. 
• Work with internal and external clients to define scope and capabilities of platform, management of requirements gathering process, testing, creating user stories, streamline execution of project priorities.

• Coordinates with internal teams and external vendors to implement and test system and process updates to meet new program requirements and to improve existing processes.
• Maintains quality control and performance metrics to ensure team members are completing work efficiently and accurately. Supports internal and external project auditing activities to ensure compliance with processes. Ensures data is handled according to program requirements and data security best practices.
• Develops and maintains documentation for all Operations processes and policies. This includes website updates, programmatic updates, updates to standard operating procedures, and regular system changes and reviews based on program requirements.
• Communicates regularly with the Senior Program Manager and Clean Transportation Operations management team to provide status updates, report concerns, and recommend solutions and improvements.
• Takes strategic direction from the Senior Program Manager and Senior Operations Manager and proactively directs the team’s efforts based on that direction.
• Complete miscellaneous administrative duties, including time and leave management system for team members
• Provide progressive discipline, coaching, and accountability when direct reports are not meeting goals or performance expectations in collaboration with Senior Program Manager and/or Senior Operations Manager and Human Resources  
• Perform other related duties as assigned

Role Specific Responsibilities:

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Demonstrated experience managing people and leading teams with a diverse level of work experience.
• Strong interpersonal skills with ability to deal effectively with employees, stakeholders and external parties.
• Excellent oral and written communication skills; ability to flex communication style to communicate effectively with employees, peers, management, customers, and stakeholders.
• Attention to detail with a logical, analytical approach to work tasks. Strong problem-solving and troubleshooting skills with the ability to identify alternative solutions for challenging issues.
• Strong organizational, time management and planning skills. Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.
• Ability to take initiative, be proactive, work with minimal supervision and make independent decisions as needed
• Demonstrated experience in developing new and improving existing work processes. Able to collaborate on, test, and implement system and process changes to meet new program requirements and improve existing processes.
• Ability to document new and existing processes clearly and accurately. Ability to explain work processes and process changes to others.
• Required working knowledge of project management principles, managing grant agreements and government contracts.
• Demonstrated success in customer service; ability to promote quality customer service practices on the Operations team.
• Understanding of data security best practices.
• Demonstrated high-level of abilities of various computer software programs and fluency in using standard office software packages such as MS Office: Access, Excel, Word, PowerPoint and Outlook.  Fluent with MS Office 2010 Suite.

Preferred

• Experience managing consumer incentive projects
• Experience with Salesforce.com CRM platform or other relevant CRM platforms
• Experience with advanced technology market transformation programs
• Familiarity with clean energy and transportation policies and landscape
• Experience in clean energy industry

Education:

• Bachelor’s degree or equivalent work experience required.
• Master’s degree preferred

Experience:

• 6-8 years of related experience. Some graduate school experience may take the place of some work experience if directly relevant to essential duties and responsibilities of this position

Licenses, Certificates or Registrations:

• Valid California driver’s license; insurable in the State of California. 

The Coordinator supports the day-to-day operations of the Self-Generation Incentive Program (SGIP), with a focus on training and ongoing support for rebate processing specialists (RPS), Quality Assurance and Quality Control (QA/QC) procedures and payment processes. Under general supervision from the program manager and/or Operations Managers, the Coordinator will serve as a first level of escalation for RPS questions and customer service requests, will develop, maintain and update Standard Operating Procedures (SOPs), as well as train RPS on SOP updates, and will work with CSE’s Accounting team and external stakeholders to ensure efficient and accurate incentive and application fee payments.  

Essential Functions and Responsibilities:

• Provide training and ongoing support to SGIP rebate processing specialists (RPS).
• Provide logistical and administrative oversight to ensure quality control. Conduct QC reviews and provide feedback and QC results to RPS. Enforce program requirements, application procedures and standards, and support income verification processes.
• Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processing. Review program plans through the course of the fiscal year and advise the Senior Manager or Program Manager as necessary.
• Make recommendations on program process improvements, including drafting Standard Operating Procedures (SOPs), supporting materials and reference guides, and program email templates and correspondence.
• Manage invoicing and processing of incentive payments. Oversee processing of incoming application fee checks and refunds for projects. Manage reconciliation activities with Accounting and ensure overall compliance with accounting procedures. 
• Coordinate, organize and track progress of RPS tasks and application review metrics. 
• Create program reports and presentations as needed. Contribute to data analysis and writing of program reports.
• Handle inquiries about the program, eligible technologies and project requirements. Serve as point person for escalated customer service calls as they relate to operations and income verification.
• Provide overall operational support to Program and/or Operations managers.
• Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Excellent oral and written communication skills.
• Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities and working effectively under deadlines.
• Must be extremely detail-oriented with exceptional problem-solving skills.
• Demonstrated proficiency in customer service principles. 
• Ability to learn complex procedures and policies quickly.
• Ability to take initiative, be proactive and work with minimal supervision.
• Basic knowledge of project management and best practices with data entry and documentation.
• Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook). Advanced uses of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
• Familiarity with standard office procedures, filing, telephone techniques and operation of office equipment.
• Proficient in typing and use of proper English spelling, punctuation and grammar in communications.

Preferred

• General knowledge of incentive programs and application processing. 
• Familiarity with distributed energy resources policies and landscape.
• Experience with advanced technology market transformation programs.

Education:

• Bachelor’s degree in an area relevant to sustainable energy and/or business practices, such as business administration, environmental/energy policy, environmental planning or environmental science or equivalent work experience required.
• Master’s degree preferred.

 

*** Temporarily remote due to COVID 19.

Essential Functions and Responsibilities:

•    Process incentive applications for DER technologies, specifically energy storage.

•    Enforce project requirements, application procedures and standards.

•    Review project performance data details and issue incentive payments.

•    Coordinate and maintain correspondence with project participants regarding application status.

•    Maintain and update the online database of projects.

•    Implement quality assurance protocols as needed.

•    Handle inquiries about SGIP-eligible technologies and project requirements.

•    Participate in working group meetings and quarterly workshops, as required.

•    Provide overall operational support to the Managers and other rebate programs, as required.

•    Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

•    Extreme attention to detail.

•    Experience working with a database and handling complex administrative processes.

•    Excellent written and oral communication skills, including English grammar, spelling and punctuation.

•    Strong organizational skills. Ability to work effectively under deadlines of multiple concurrent projects.

 •    Strong interpersonal skills and the ability to work effectively as part of a team.

•    Ability to respond to customer inquiries in a professional manner. Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations.

•    Ability to identify alternative solutions to assigned issues and recommend course of action. Ability to apply independent judgment, discretion and initiative to address problems.

•    Ability to learn complex procedures and policies quickly.

•    Knowledge of customer service principles, project management and best practices with data entry and documentation.

•    Proficiency with standard office software packages such as MS Office: Access, Word, PowerPoint and Outlook. Demonstrable proficiency in Excel and Outlook required.

•    Familiar with standard office procedures, filing, telephone techniques and operation of office equipment.

•    Comfortable with emails, scheduling, conference calls and other common office communications.

Preferred

•    General knowledge of energy issues with basic understanding of renewable/distributed energy policy and technologies

•    Prior experience working in the energy sector with public agencies, utilities and other stakeholders

 

Education:

•    Associate of Arts degree or equivalent work experience required

•    Bachelor's degree preferred

 

Experience:

•    2 - 3 years of related experience

 

Licenses, Certificates or Registrations:

•    Valid California driver's license; insured in the State of California. Must have access to a registered vehicle and be willing to use it for work-related purposes.