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Join our team of passionate professionals forging the path to decarbonization

Whether you’re a seasoned environmentalist or someone who’s always wanted to be part of a greater movement for a sustainable future, you’ll be in good company at CSE. From project managers to energy efficiency gurus, EV enthusiasts to data nerds, we’re each doing our little part to make a big impact.

We move at the speed of business and operate with the heart of a nonprofit. This means we have a strong corporate infrastructure that includes finance, information technology, human resources and marketing functions that work together with our program administration teams to achieve our mission.

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14 Jobs at CSE

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Responsible for general support of various Clean Transportation projects with a focus on training of rebate processing specialists and overseeing income-related operations for administration of statewide clean transportation programs. Under general supervision from the Clean Transportation Operations Managers, the Coordinator will assume responsibilities that include program implementation, team training and support, process updates, client/partner engagement, and overall coordination of transportation program requirements and income verification.

Essential Functions and Responsibilities:

  • Provide training and ongoing support to the transportation operations team of rebate processing specialists (RPS).
  • Provide logistical and administrative oversight to ensure quality control. Enforce program requirements, application procedures and standards, and support income verification processes.
  • Monitor daily activities to ensure that procedures are working to achieve program goals and to support efficient processing. Review program plans throughout the fiscal year and advise the operations management team as necessary.
  • Make recommendations on transportation program design, including drafting Standard Operating Procedures (SOPs), "cheat sheets,” program email templates and correspondence, and program evaluation and reporting.
  • Coordinate, organize and track progress of RPS tasks.
  • Manage application escalations and applicant complaints. Serve as point person for escalated customer service calls and emails as they relate to transportation operations and income verification.
  • Create program reports and presentations as needed. Contribute to data analysis and writing of transportation program reports.
  • Maintain and update the internal database of program processing and income verification related documentation, including SOPs and cheat sheets.
  • Handle inquiries about the program, eligible technologies, and project requirements.
  • Provide overall operational support to Project & Operations Managers.
  • Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

  • Excellent oral and written communication skills.
  • Strong organizational, time management and planning skills. Ability to handle multiple tasks, changing priorities and working effectively under deadlines.
  • Must be extremely detail-oriented with exceptional problem-solving skills.
  • Demonstrated proficiency in customer service principles.
  • Ability to learn complex procedures and policies quickly.
  • Ability to take initiative, be proactive, and work with minimal supervision.
  • Basic knowledge of project management and best practices with data entry and documentation.
  • Demonstrable proficiency with standard office software packages (MS Office: Access, Excel, Word, PowerPoint and Outlook), and advanced use of word processing, spreadsheets, databases and other standard software to create well-formatted documents and materials requiring interpretation and critical thought.
  • Familiarity with standard office procedures, filing, telephone techniques, and operation of office equipment.
  • Proficient in typing and use of proper English spelling, punctuation, and grammar in communications.

Preferred

  • General knowledge of income verification and income documentation.
  • Familiarity with California clean transportation policies and landscape.
  • Experience with advanced technology market transformation programs.

Education:

  • Bachelor’s degree in area relevant to sustainable transportation and/or business practices, such as business administration, environmental/energy policy, transportation planning, environmental planning or environmental science or equivalent work experience required.
  • Master’s degree preferred.

Experience:

  • 3-4 years of related experience.

 

Licenses, Certificates or Registrations:

  • Valid driver’s license from respective state and valid auto insurance. Must have access to a licensed and registered vehicle and be willing to use it for work-related purposes.

 

 

The Rebate Processing Specialist is an integral part of the Center for Sustainable Energy’s clean vehicle rebate programs and works with team members to efficiently and accurately process rebate applications. The Rebate Processing Specialist provides phone and email support to rebate applicants.

What you’ll be doing:

• Process clean vehicle rebate applications using a customized Salesforce.com CRM system and other computer systems

• Follow detailed, standard practices and operating procedures to review rebate applications and varied, complex supporting documents for accuracy and completeness

• Make quick, consistent decisions following detailed program terms and conditions to determine rebate applicant eligibility

• Provide technical support to applicants for the online application and document submission processes

• Explain complex project requirements to applicants on the phone and in writing

• Use good judgment when speaking with applicants about non-public personal information

• Handle highly-sensitive documents that contain non-public personal information, following mandatory security processes

• Use template-based and customized emails to communicate professionally and accurately with rebate applicants

• Prepare and mail rebate checks to rebate applicants

• Work effectively with fellow team members to complete rebate processing tasks, assisting others when opportunities arise

• Identify issues which may require deviation from standard practices and work with team leads to implement solutions

• Communicate with the CVRP operations team leads and operations managers to provide status updates, report concerns, and suggest solutions and improvements

The ideal candidate:

• Associate of Arts degree required

• Bachelor’s degree preferred

• Additional work experience may be substituted for a degree

• 2 years of experience in office/clerical work, customer support, application processing, or other areas related to the duties and responsibilities specified.

• A bachelor’s degree may be substituted for some work experience

• Extreme attention to detail

• Ability to organize tasks in a way that suits your work style accommodates your team members, and complies with required processes

• Strong interpersonal and organizational skills

• Strong writing skills

• Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations

• Ability to complete assigned work accurately and on time

• Ability to identify alternative solutions to assigned issues and recommend a course of action

• Intermediate ability to navigate in Adobe Acrobat PDF files

• Intermediate ability to follow processes and execute tasks in an internet browser-based system

• Intermediate ability to use Microsoft Outlook, Word, Excel, and Windows 7

• Basic knowledge of customer service principles, project management and best practices with data entry and documentation.

• Experience working with online customer relationship management (CRM) systems (e.g., Salesforce.com) preferred.

• Income verification or mortgage processing experience a plus.

Job Type: Full-time

Pay: $17.50 per hour

COVID-19 considerations: Virtual interview process.

Job Summary

The Salesforce Administrator is a core member of the Platform Development Team who will support several Center for Sustainable Energy (CSE) Rebate Incentive Products, Programs and CRM’s.   CSE solutions include application processing platforms for clean energy incentive programs, such as California’s Clean Vehicle Rebate Project (CVRP).  These solutions use Salesforce Communities and are highly customized on the front and back-end. This position collaborates with various cross functional departments and other members of the Platform development team daily.   These include Product Managers, Business Analysts, Front-end/ Back-end developers, Operations managers and Project Managers.  

Essential Responsibilities

  • Serve as primary System Administrator for the Salesforce.com environment with several hundred users and multiple orgs
  • Handle all basic administrative functions including user, profiles, permission sets, roles, sharing rules, reports and dashboards, and other routine tasks
  • Ability to customize workflows, page layouts, lightning record pages, formula fields, email templates, merge fields, custom applications.
  • Manage and maintain custom meta data, custom labels, custom setting, connected applications, network access, connected applications. 
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds, 3rd party applications, and other integrations
  • Work with team-members to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison and primary point of contact with 3rd party vendors 
  • Participate in Use Acceptance Test and data staging for new developments toward Production data configurations.
  • Manage and maintain security levels for objects, sharing models, fields, public sites, and communities.
  • Uphold and adhere to the company system security and policy. 
  • Manage 3rd party licenses - orders and invoicing

Required Qualifications

  • Proven knowledge and expertise with Salesforce Admin functions.  
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Must have excellent written/verbal communication skills
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional written documentation for new and existing Standard Operating Procedures
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes

Education

  • Bachelor’s degree in Business Administration, Computer Science or equivalent

Experience

  • 3-5 years of experience as a Salesforce Administrator  

Licenses, Certificates or Registrations:

  • Salesforce Administrator Certification required
  • Advanced Salesforce Administrator Certification preferred

 

This position is CA/REMOTE eligible.

The Senior Director of Policy leads all CSE’s policy activities, including regulatory, governmental affairs, coalition building, and external relations, and serves on CSE’s Executive Leadership Team, which charts the strategic direction of the organization and manages its daily execution.

CSE’s policy group leverages CSE’s deep program operating experience and equally deep quantitative and qualitative data analytics capabilities to deliver unique, data-driven, operating experience-based policy recommendations to elected officials, regulators, and other clean energy stakeholders.  CSE regularly engages with state and local officials and the senior-most ranks of federal leadership.

Essential Functions and Responsibilities:

  • Establish a strategic vision and implementation plan that aligns policy initiatives with existing and developing clean energy programs.
  • Infuse policy communications with the data analytics and program operating experience that makes CSE’s policy engagement unique. 
  • Oversee cross-department communication to ensure that CSE’s data analytics and program experience both inform and are informed by the policy team 
  • Lead the Policy team in defining CSE positions, informed by CSE’s data analytics and program experience, on specific legislative and regulatory efforts in Distributed Energy Resources, Transportation, and Climate Change.
  • Represent CSE, its programs, and its policy positions in public forums.
  • Lead annual and multi-year resource planning and budgeting for the Policy team[LG1] .
  • Oversee all aspects of Policy team success, including priority setting, budgeting, reporting, analysis, quality control, and employee development and performance.
  • Lead a team of policy and subject-matter experts to ensure programs follow regulatory and legislative requirements for implementation and reporting.
  • Build and maintain long-term relationships with partners and clients to position CSE for continued growth.
  • Recruit, manage and mentor a team of policy specialists to support the development and execution of CSE’s policy objectives.
  • Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish, and monitor priorities, and conduct annual performance appraisals.
  • Promote a culture of respect, performance, continuous learning, and a commitment to the individual.
  • Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • Deep familiarity with the California clean energy policy landscape at the state and local level and with a federal energy policy that affects California.
  • Demonstrated ability to interact directly with key stakeholders in the California policy environment, including experience with CARB, CEC and CPUC. 
  • Demonstrated experience developing and maintaining relationships with industry stakeholders and appointed and elected officials.
  • Ability to create and identify policy opportunities, develop forward-looking strategies, build partnerships, and lead a cross-functional team to achieve organizational success.
  • Ability to support the organization’s strategic planning process and help define potential opportunities.
  • Significant experience writing and editing official reports, comments, and analyses, as well as developing new policy concepts in regulatory and legislative settings.
  • Outstanding communication skills with the proven ability to utilize these skills across groups within and outside the organization, including as a public speaker and spokesperson.
  • Management experience, including tactical decision-making, facilitation, communications, and the ability to develop and attain goals.
  • Demonstrated experience growing and leading teams to success.
  • Commitment to values of mutual respect and collaboration, teamwork and diversity.
  • Motivated and inspirational, capable of mobilizing a large workforce around a shared mission.
  • Self-directed, effective communicator, strong time management skills, and a creative problem solver.
  • A proven track record demonstrating the ability to work in a fast-paced, forward-moving environment with the ability to quickly learn new policies, concepts, and technologies.

Preferred

  • Demonstrated familiarity with the energy policy landscape and appointed and elected officials in New York, New Jersey, Massachusetts, Connecticut, Vermont, Oregon, Washington, Illinois, Florida, Ohio and/or Texas
  • Experience with federal clean energy policy and regulatory stakeholders
  • Demonstrated familiarity with the EV, EV charging, solar and storage ecosystems in the US.
  • Understanding the multidisciplinary aspects of energy and transportation projects including planning, permitting, finance, and technology.
  • Knowledge of state energy and transportation policies, priorities, and budgets and ability to identify opportunities for growth for CSE programs.
  • Business/finance skills are sufficient to understand and develop budgets.
  • Demonstrated success in drafting scopes of work, budgets, and complex proposals that result in contracts.

Education:

  • Required: Bachelor’s degree
  • Preferred: Master’s Degree, Juris Doctorate, or Ph.D.

Experience :

  • 15+ years of direct experience or a combination of direct experience and relevant graduate-level education. Management level at nonprofit, state or federal agency, clean energy and/or utility company is preferred.

Licenses, Certificates or Registrations:

  • None required.

WORKING CONDITIONS

Work Environment:

  • Works in an office environment or a home office
  • California based

 

This position will support the data science team by managing, storing and cleaning data sets, and developing code that automates data handling (ETL) and other processes. This position will also support ongoing and future data-driven analytics and research projects across the CSE Transparency & Insights department.

Essential Functions and Responsibilities:

  • Clean, manipulate, and prepare/process quantitative program, survey, and third-party data for analysis, and visualization; to provide metrics and evidence-based learnings to stakeholders (implementation and management teams) informing program improvements, strategic planning, and decision-making.
  • Execute various mixed methods models, to identify new, interesting, and executable insights through the design and execution of a variety research and analytics.  The successful candidate will demonstrate the ability to process and clean data, test data (i.e. for heteroscedasticity, etc), summarize and visualize the data, and ultimately fit models to data to better understand, design, and implement programs
  • Effectively communicate findings to relevant stakeholders through professional, clear, and concise presentations, reports, and visualization of the data and results of any analyses.  The ideal candidate can produce advanced visualizations that are accurate, audience specific, and most importantly valid.  
  • Participate in code review
  • Support or lead other research projects as required

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

  • Masters Degree in relevant field to energy, economics, STS, and/or policy or equivalent experience
  • Domain expertise in the area of behavioral science as applied to electric vehicles, transportation, energy and related topics
  • Intermediate ability in Python
  • Ability to work independently and produce high-quality, refined work products
  • Previous exposure to Agile software development techniques
  • Familiarity with data science methodologies, experimental design
  • Experience with statistical analysis and probability analysis (classical and/or Bayesian) preferred
  • Demonstrated ability to effectively collaborate with and under the guidance of senior leadership as well as senior and junior researchers.

Preferred

  • Familiarity with Pandas, Plotly preferred
  • Familiarity with object-oriented programming preferred
  • Familiarity using GitHub in the context of software development preferred
  • Familiarity with Amazon Web Services

Education:

  • Masters degree in relevant field to energy, economics, STS, and/or or in Data Science with relevant experience in energy, economics, STS, and/or policy required.

Experience:

  • 2-3 years of domain expertise in the area of behavioral science as applied to electric vehicles, transportation, energy or related topics
  • Exposure to Agile software development techniques

Familiarity with data science methodologies, experimental des

 

Benefits
 
  • Paid holidays, vacation and sick time
  • Medical, dental and vision plans
  • Health care & dependent care flexible spending account
  • 403(b) Retirement Plan
  • Long-term Disability
  • Basic life and AD&D insurance
  • Supplemental life insurance
  • Transportation flexible spending account
  • Gym/fitness reimbursement
  • Employee Assistance Program (EAP)
  • Legal Shield & ID protection option
  • Alternative work schedule (not available for senior leadership positions)
Our Team
 

Efficient and effective processes are what set CSE apart from our competitors. Ensuring our clients have visibility into our great work while optimizing the user experience for consumers is paramount to our operations.

Chad Taylor
Chad Taylor
Director EV Programs
Process & Technology

We’re testing grid integration projects that have only been theorized about before. Working with real commercial properties to test assumptions is really exciting.

Erin Malcolm Brandt
Erin Malcolm Brandt
Director
Technology Integration