About Us

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Join our team of passionate professionals forging the path to decarbonization

Whether you’re a seasoned environmentalist or someone who’s always wanted to be part of a greater movement for a sustainable future, you’ll be in good company at CSE. From project managers to energy efficiency gurus, EV enthusiasts to data nerds, we’re each doing our little part to make a big impact.

We move at the speed of business and operate with the heart of a nonprofit. This means we have a strong corporate infrastructure that includes finance, information technology, human resources and marketing functions that work together with our program administration teams to achieve our mission.

Jobs
 

30 Jobs at CSE

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Essential Functions and Responsibilities:

BUSINESS ANALYSIS: Support system development and integration projects. Gather and translate business rules and requirements into technical requirements. Develop and prepare system specifications, including creating flowcharts and process diagrams. Guide testing and troubleshooting for new system feature, including documenting system bugs, errors and solutions. Guide the implementation and rollout of new system features. Help develop training and provide support for new system features. Provide guidance to stakeholders on devising effective and efficient approaches to achieve project objectives. Perform research to gather necessary information, compile statistics, and prepare an analysis of data.

PROCESS IMPROVEMENT: Support process improvement activities. Participate in strategic planning for transportation and/or other project system operations. Analyze operational models for effectiveness and suggest ways to improve.

 

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

* Experience with custom Salesforce and/or Drupal development very helpful.

* Experience gathering requirements for and supporting database/website implementations.

* Experience working with cloud-based storage systems (e.g., Box.com, Dropbox, etc.).

* Experience developing and implementing test plans.

* Experience defining business requirements for systems and projects.

* Ability to conceptually outline a high level-design of how a system would work based on business requirements.

* Ability to work with technical resources to translate business requirements into technical requirements.

* Ability to understand and document processes at a conceptual level.

* Ability to solicit the voice of the customer.

* Ability to represent stakeholder concerns and requirements.

* Exceptional problem-solving and troubleshooting skills.

* Experience with best practices benchmarking.

* Professional oral and written communication skills (internal and external).

* Ability to manage multiple tasks and priorities.

* Experience working with a diverse team.

* Experience working with diverse business and community groups.

* Intermediate Microsoft Visio (or comparable) skills.

* Advanced Microsoft Office skills.

Education:

* Bachelor’s degree

Experience:

* 2-3 years of related experience

 

Essential Functions and Responsibilities:


• 5+ years of experience designing and developing complex Salesforce solutions
• Analyze needs and architect solutions using traditional and/or agile development methodologies
• Design solutions that leverage Salesforce best practices and introduce new technologies when necessary
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Develop comprehensive configuration designs and architectural documentation to support the successful implementation of projects
• Identify and recommend salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance
• Integrate Salesforce with other applications using web services and API’s
• Engage in code reviews and ensure adherence to best practices
• Identify any application/code security issues and recommend solutions to resolve them
• Integrate and test systems using automation and non-automation methods
• Strong foundation in version control, configuration management, deployment methodologies and release management
• Provide mentoring and technical leadership to other team members
• Ability to work in varying development environments including Agile, Scrum or Waterfall

Essential Knowledge, Skills and Abilities:
Proven knowledge and expertise with Apex, Lightening Framework, the Salesforce clouds, and API based integrations is required. Should also have experience with Salesforce involving integrated CMS (ie. Drupal) and document storage (ie. Box) solutions. Must have excellent written/verbal communication skills, attention to detail and a commitment to quality.


Required Qualifications:
3+ years of Apex, Visualforce and Salesforce application design and development experience • 2+ years of Lighting Framework development experience • Solid knowledge of Object Oriented Design and Programming techniques. • Expertise in Apex development - must be knowledgeable in Trigger Frameworks, TDTM, and governor limits. • Must be authorized to work in the US

Education and/or experience:
• Minimum of 5-7 years’ experience
• Bachelor’s degree or equivalent in Computer Science or related degree
• Advanced Salesforce certifications
• Experience working with external clients is preferred

Essential Functions and Responsibilities:


•    Process tax return transcripts within an IRS based system and other computer systems
•    Process invoices in a timely manner that stretch across multiple projects and project managers
•    Follow detailed, standard practices and operating procedures to process check batches and invoices for accuracy and completeness
•    Make quick, consistent decisions following detailed program terms and conditions to determine appropriate responses and actions
•    Provide technical support to applicants via email
•    Explain complex project requirements to applicants in writing
•    Use good judgment when communicating with applicants about non-public personal information 
•    Use template-based and customized emails to communicate professionally and accurately with applicants
•    Handle highly-sensitive documents that contain non-public personal information, following mandatory security processes
•    Prepare and mail rebate checks to rebate applicants
•    Work effectively with fellow team members to complete invoice tasks, transcript processing tasks and assisting others when opportunities arise
•    Identify issues which may require deviation from standard practices and work with team leads to implement solutions
•    Communicate with the team leads and operations managers to provide status updates, report concerns, and suggest solutions and improvements
•    Organize, scan, file, and store hardcopy rebate applications
•    Digitize existing hard copy applications 
•    Prepare meeting agendas and meeting notes for team reference
•    Perform other related duties as assigned

Role Specific Responsibilities:
 
QUALIFICATIONS
Essential Knowledge, Skills and Abilities:
 
Required:


•    Extreme attention to detail
•    Strong ability to work on more than one program.
•    Ability to understand processes at a conceptual level, execute them correctly in an internet browser-based system, and ask questions when in doubt
•    Ability to organize tasks in a way that suits your work style, accommodates your team members, and complies with required processes
•    Strong interpersonal and organizational skills
•    Strong writing skills
•    Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations
•    Ability to complete assigned work accurately and on time
•    Ability to identify alternative solutions to assigned issues and recommend course of action
•    Intermediate ability to navigate in Adobe Acrobat PDF files
•    Intermediate ability to follow processes and execute tasks in an internet browser-based system
•    Intermediate ability to use Microsoft Outlook, Word, Excel, and Windows 7
•    Basic knowledge of customer service principles, administrative tasks and best practices with data entry and documentation.
 
Preferred
:
•    Basic knowledge of and/or interest in energy issues with basic understanding of sustainable energy policy and technologies
•    Basic understanding of project management best practices with data entry and documentation
•    Experience working with online customer relationship management (CRM) systems (e.g., Salesforce.com)
•    Previous experience in an administrative roll 

Education:
•    High School Diploma Required
•    Associate of Arts degree preferred
•    Additional work experience may be substituted for a degree

Experience:
•    2 years of experience in office/clerical work, customer support, or other areas related to the duties and responsibilities specified.
•    A bachelor’s degree may be substituted for some work 

Job Summary

Oversees day-to-day operations of the California Clean Vehicle Rebate Project.  Oversees quality assurance/quality control of all consumer incentive application processing, related reporting, and financial controls.  Coordinates with public agency staff to problem solve and assess areas for improvement within the projects.

Essential Functions and Responsibilities:

  • Maintain an understanding of, and comply with, all contractual terms and conditions of assigned projects.
  • Track and manage project expenditures to ensure project activities are completed on time and within budget.
  • Ensure accurate, timely billing of project activities.
  • Execute all operations-related project/contract deliverables on time and within budget.
  • Monitor daily activities and processes to ensure that procedures are working to achieve program goals and maximize efficiency.
  • Develop and maintain project expertise in order to provide direction to project staff regarding special cases.
  • Review program processes periodically and recommends changes as necessary.
  • Supervise and coach employees regarding customer relations, application troubleshooting, quality assurance/quality control, and all other activities related to consumer incentive application processing. Create professional development opportunities for staff.
  • Manage multiple subcontracting contracts related to program operations as well as all external communications with public agencies related to project operations.
  • Manage program budget and regularly monitor actual expenses versus budgeted amounts.  Communicate significant budget variances to executive management.  Recommend budget revisions and/or changes to program activities that keep expenses within budget and staff utilization rates on target.
  • Manage across project teams and functions as necessary.
  • Perform other related duties as assigned.

Role Specific Responsibilities

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • Demonstrated proficiency in project management through all five phases (initiating, planning, execution, monitoring, closing).
  • Successful project management of all six project constraints (scope, quality, scheduling, budget, resources, risk).
  • Demonstrated high-level of abilities of various computer software programs and fluency in using standard office software packages such as MS Office: Access, Excel, Word, PowerPoint and Outlook. Fluent with MS Office 2016 Suite and Windows XP.
  • Extremely detail-oriented; exceptional problem-solving skills and the ability to perform within required deadlines.
  • Strong organizational, time management and planning skills.
  • Excellent oral and written communication skills.
  • Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.
  • Ability to oversee project associates, assistants, and other staff.
  • Ability to take initiative, be proactive and work with minimal supervision.

Preferred

  • Experience in managing a team of Managers
  • PMP certification or equivalent
  • Experience managing enterprise-wide projects and programs
  • Experience with Salesforce.com CRM platform
  • Experience with advanced technology market transformation programs

Education:

  • Bachelors degree or equivalent work experience required
  • Masters degree preferred

Experience:

  • 9 – 10 years of related experience

Licenses, Certificates or Registrations:

  • Valid California drivers license

Represents CSE and programs such as the Clean Vehicle Rebate Project (CVRP) at community events. Responsible for educating and engaging target audiences about the benefits offered through CSE’s programs.

Essential Functions and Responsibilities:

Event Outreach

  • Represent CSE and their programs while creating engagement opportunities at all approved community events.
  • Coordinate needs for event participation, including negotiating booth location and cost with event organizers, contract management, logistics (transporting collateral to/from event locations, and setting up/tearing down displays), and any other needs that may be required.
  • Oversee inventory of all outreach materials, monitor supplies (re-ordering and repairing as needed), and organization of those items (quality assurance).
  • Research and recommend opportunities and events to participate in (requiring developing an understanding of the landscape of assigned areas to identify where efforts should be focused).
  • Uphold CSE and program branding standards with regards to physical presentation, program knowledge and materials to be used at events.
  • Recommend and create new outreach tools, handouts and materials as needed to adapt to local markets.

Event Outreach Follow Up

  • Ensure effective follow up with contacts made at events.
  • Assist in the creation of email templates to be sent to event attendees whose email addresses were collected.
  • Create communications that reinforce key outreach messaging and encourages event attendees to take action.
  • Increase website traffic and create extended outreach opportunities as a result of the proper event follow up communications.
  • Address frequently asked questions, local issues, and/or provide other information that was brought up at specific events. 
  • Track event outreach metrics (i.e. event attendance, volume of collateral distributed, number of quality conversations had) for internal/external reporting purposes.

 

Partnership Development

  • Develop and expand regional partnerships to broaden program reach.
  • Attend networking events in order to establish new partnerships with relevant organizations.
  • Gauge potential partners’ access to target audiences and receptivity to collaboration.
  • Develop quarterly partnership outreach plans to maximize efficiency and meet program goals.
  • Determine appropriate points of contact at each potential partner and establish strong communication in-person, over the phone, and via email.
  • Maintain relationships with partners, seeking innovative means of engaging relevant audiences.
  • Record detailed accounts of communication with potential partners on Salesforce and keep all relevant teams within CSE updated.
  • Assess the efficacy of partnership outreach efforts regularly and adjust strategy and priorities as needed.

Social Media Assistance

  • Create social media posts while participating at events that are consistent with CSE social media standards.
  • Recommend additional social media strategies to promote and enhance event awareness and activity while on site.
  • Support digital marketing team in posting social media content on our channels monthly.
  • Perform other related duties as assigned.

Car Dealership Outreach Assistance

  • Support the Dealership Outreach Team with dealership education efforts through in-person visits during peak Dealership Outreach season.
  • Salesforce account management

Administrative Support

  • Submit receipts for all work-related expenses in a timely matter.
  • Submit a record of all hours and work completed.
  • Communicate roadblocks and opportunities to the manager during weekly meetings.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • Strong attention to detail and ability to produce error-free work in a fast-paced environment; accuracy and attention to detail is essential.
  • Experience in Office 365; must be proficient in Word, Excel and PowerPoint.
  • Self-motivated and an ability to work independently or as part of a team.
  • Outstanding interpersonal skills: must display patience, humor and helpfulness at all times.
  • Ability to handle multiple projects and deadlines.
  • Excellent verbal and written communication skills.
  • Flexibility to work overtime and/or weekends as necessary.

Preferred

  • Outgoing and professional attitude that engages and informs through public interaction.
  • Excellent customer service skills
  • Spanish language proficiency

Education:

Required

  • Associate of Arts degree, and/or equivalent experience is required
  • Bachelor’s degree in Marketing or related field, and/or equivalent experience is preferred

Experience:

  • 2 years of professional office experience preferably in Marketing

Licenses, Certificates or Registrations:

  • None required
Benefits
 
  • Paid holidays, vacation and sick time
  • Medical, dental and vision plans
  • Health care & dependent care flexible spending account
  • 403(b) Retirement Plan
  • Long-term Disability
  • Basic life and AD&D insurance
  • Supplemental life insurance
  • Transportation flexible spending account
  • Gym/fitness reimbursement
  • Employee Assistance Program (EAP)
  • Legal Shield & ID protection option
  • Alternative work schedule (not available for senior leadership positions)
Our Team
 

Efficient and effective processes are what set CSE apart from our competitors. Ensuring our clients have visibility into our great work while optimizing the user experience for consumers is paramount to our operations.

Chad Taylor
Chad Taylor
Director EV Programs
Process & Technology

We’re testing grid integration projects that have only been theorized about before. Working with real commercial properties to test assumptions is really exciting.

Erin Malcolm Brandt
Erin Malcolm Brandt
Director
Technology Integration