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Join our team of passionate professionals forging the path to decarbonization

Whether you’re a seasoned environmentalist or someone who’s always wanted to be part of a greater movement for a sustainable future, you’ll be in good company at CSE. From project managers to energy efficiency gurus, EV enthusiasts to data nerds, we’re each doing our little part to make a big impact.

We move at the speed of business and operate with the heart of a nonprofit. This means we have a strong corporate infrastructure that includes finance, information technology, human resources and marketing functions that work together with our program administration teams to achieve our mission.

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This position can be remote.

Under supervision from the Director of Program Operations, the Operations Manager supervises Distributed Energy Resources (DER) and Clean Transportation Operations staff, managing daily operations to maximize rebate application processing efficiency and ensure that the team is achieving project objectives.

 

Essential Functions and Responsibilities:

  • Manages activities within Distributed Energy Resources and Clean Transportation incentive program teams with responsibility for results including application processing times, costs, methods and staffing. Initial focus will be on the Self Generation Incentive Program’s energy storage applications, and position will supervise a team of 4-12 employees.
  • Establishes goals for team members and monitors their progress. Ensures individual and team goals are achieved or exceeded. Meets weekly with each team member to provide regular feedback and consistent communications.  Conducts performance appraisals. Creates professional development opportunities.
  • Coordinates team scheduling for matrixed team members and support distribution of administrative duties across the team.
  • Supports initial training and on-boarding of new team members. Works with team members and coordinators when training goals are not met to maintain accountability for performance and trouble shoot issues in the training process.
  • Develops expertise in specific program requirements as directed by the Senior Operations Manager, and in close coordination with the Senior Program Manager, such as income verification, system updates, training, and other related program areas. Provides development of guidance, internal procedures and policies related to these focus areas.  
  • Coordinates with the Principal Engineer and other technical support staff to ensure timely completion of technical reviews for incentive applications and escalation to the Senior Program Manager.
  • Collaborates with internal teams in matters related to Operations functions, including Project managers/coordinators, Systems Analysts, Marketing/Education/Outreach, Accounting, and Human Resources.
  • Supervises and coaches team regarding customer relations, application troubleshooting, quality assurance/quality control, and all other activities related to consumer incentive application processing.
  • Develops and maintains project expertise and understanding of rebate processing systems to guide Operations team members in their work, solve technical problems, maintain efficient work processes, and identify opportunities for improvement.
  • Coordinates with the Senior Program Manager to provide oversight and support for escalated cases with unique circumstances to ensure program requirements are met. Directs team decision making in unique cases in which program precedent may be set.  
  • Provides support and direction for new and emerging programs and program requirements as they arise, such as with legislation changes or new program development, that affects operations and implementation. 
  • Work with internal and external clients to define scope and capabilities of platform, management of requirements gathering process, testing, creating user stories, streamline execution of project priorities.
  • Coordinates with internal teams and external vendors to implement and test system and process updates to meet new program requirements and to improve existing processes.
  • Maintains quality control and performance metrics to ensure team members are completing work efficiently and accurately. Supports internal and external project auditing activities to ensure compliance with processes. Ensures data is handled according to program requirements and data security best practices.
  • Develops and maintains documentation for all Operations processes and policies. This includes website updates, programmatic updates, updates to standard operating procedures, and regular system changes and reviews based on program requirements.
  • Communicates regularly with the Senior Program Manager and Clean Transportation Operations management team to provide status updates, report concerns, and recommend solutions and improvements.
  • Takes strategic direction from the Senior Program Manager and Senior Operations Manager and proactively directs the team’s efforts based on that direction.
  • Complete miscellaneous administrative duties, including time and leave management system for team members
  • Provide progressive discipline, coaching, and accountability when direct reports are not meeting goals or performance expectations in collaboration with Senior Program Manager and/or Senior Operations Manager and Human Resources  
  • Perform other related duties as assigned

Role Specific Responsibilities:

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

  • Demonstrated experience managing people and leading teams with a diverse level of work experience.
  • Strong interpersonal skills with ability to deal effectively with employees, stakeholders and external parties.
  • Excellent oral and written communication skills; ability to flex communication style to communicate effectively with employees, peers, management, customers, and stakeholders.
  • Attention to detail with a logical, analytical approach to work tasks. Strong problem-solving and troubleshooting skills with the ability to identify alternative solutions for challenging issues.
  • Strong organizational, time management and planning skills. Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.
  • Ability to take initiative, be proactive, work with minimal supervision and make independent decisions as needed
  • Demonstrated experience in developing new and improving existing work processes. Able to collaborate on, test, and implement system and process changes to meet new program requirements and improve existing processes.
  • Ability to document new and existing processes clearly and accurately. Ability to explain work processes and process changes to others.
  • Required working knowledge of project management principles, managing grant agreements and government contracts.
  • Demonstrated success in customer service; ability to promote quality customer service practices on the Operations team.
  • Understanding of data security best practices.
  • Demonstrated high-level of abilities of various computer software programs and fluency in using standard office software packages such as MS Office: Access, Excel, Word, PowerPoint and Outlook.  Fluent with MS Office 2010 Suite.

Preferred

  • Experience managing consumer incentive projects
  • Experience with Salesforce.com CRM platform or other relevant CRM platforms
  • Experience with advanced technology market transformation programs
  • Familiarity with clean energy and transportation policies and landscape
  • Experience in clean energy industry

Education:

  • Bachelor’s degree or equivalent work experience required.
  • Master’s degree preferred

Experience:

  • 6-8 years of related experience. Some graduate school experience may take the place of some work experience if directly relevant to essential duties and responsibilities of this position

Licenses, Certificates or Registrations:

  • Valid California driver’s license; insurable in the State of California. 

This position can be remote.

Essential Functions and Responsibilities:

•    Process incentive applications for DER technologies, specifically energy storage.

•    Enforce project requirements, application procedures and standards.

•    Review project performance data details and issue incentive payments.

•    Coordinate and maintain correspondence with project participants regarding application status.

•    Maintain and update the online database of projects.

•    Implement quality assurance protocols as needed.

•    Handle inquiries about SGIP-eligible technologies and project requirements.

•    Participate in working group meetings and quarterly workshops, as required.

•    Provide overall operational support to the Managers and other rebate programs, as required.

•    Perform other related duties as assigned.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

•    Extreme attention to detail.

•    Experience working with a database and handling complex administrative processes.

•    Excellent written and oral communication skills, including English grammar, spelling and punctuation.

•    Strong organizational skills. Ability to work effectively under deadlines of multiple concurrent projects.

 •    Strong interpersonal skills and the ability to work effectively as part of a team.

•    Ability to respond to customer inquiries in a professional manner. Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations.

•    Ability to identify alternative solutions to assigned issues and recommend course of action. Ability to apply independent judgment, discretion and initiative to address problems.

•    Ability to learn complex procedures and policies quickly.

•    Knowledge of customer service principles, project management and best practices with data entry and documentation.

•    Proficiency with standard office software packages such as MS Office: Access, Word, PowerPoint and Outlook. Demonstrable proficiency in Excel and Outlook required.

•    Familiar with standard office procedures, filing, telephone techniques and operation of office equipment.

•    Comfortable with emails, scheduling, conference calls and other common office communications.

Preferred

•    General knowledge of energy issues with basic understanding of renewable/distributed energy policy and technologies

•    Prior experience working in the energy sector with public agencies, utilities and other stakeholders

 

Education:

•    Associate of Arts degree or equivalent work experience required

•    Bachelor's degree preferred

 

Experience:

•    2 - 3 years of related experience

 

Licenses, Certificates or Registrations:

•    Valid California driver's license; insured in the State of California. Must have access to a registered vehicle and be willing to use it for work-related purposes.

 

Job Summary

The Salesforce Development Manager is responsible for the oversight of several engineering teams and the delivery of all development work for multiple projects that will be underway at the same time. The Manager will work with the technical lead (s) to design and develop custom solutions for CSE’s internal and external clients. This is a hands-on developer position that will be the team Manager for a group of Salesforce engineers and will be accountable for the on-time and quality delivery of various product/project solution launches. CSE solutions include application processing platforms for clean energy incentive programs, such as California’s Clean Vehicle Rebate Project (CVRP). These solutions are highly customized and include a front-end CMS system and back-end Salesforce and document storage systems. This position reports to the Director of CSE’s Product and Platform Development team, and collaborates with a team of business analysts, and front-end and back-end developers (including external development partners) to design, develop, deploy, and maintain solutions.)  

Essential Functions and Responsibilities:

  • 7+ yrs experience designing and developing complex Salesforce solutions
  • 3 yrs of direct responsibility/supervision for Salesforce development team (s) or as the technical lead with direct report responsibility including mentoring, training, 1:1’s, goal setting and reviews
  • Follow SDLC best practices in both an agile scrum or Kanban environment and have some sound experience with waterfall methodology, as well
  • Hold the development teams accountable for quality of code, achieving committed work within a sprint or by project deadlines
  • Work with the team to design solutions that leverage Salesforce best practices and introduce new technologies
  • Oversee intake of business requirements into well-architected solutions that best leverage the Salesforce platform
  • Lead a team of Salesforce developers in complex custom developments of entire applications using Apex and LWC
  • Identify and recommend salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance
  • Integrate Salesforce with other applications using web services and API’s
  • Work with the team to complete solution design, timeline estimation, cost estimates for RFP’s, Contracts and Backlog Grooming Meetings
  • Engage in with Tech lead and/or lead code reviews to ensure best practice coding processes
  • Identify any application/code security issues and recommend solutions to resolve them
  • Strong foundation in version control, configuration management, deployment methodologies and release management
  • Administer development tools and create processes involving source control, code management, continuous integration etc.
  • Keep up to date with all upcoming Salesforce updates and ensure all CSE Salesforce Orgs remain operational by escalating to the Product Managers/Business Analysts any needed changes that should be added to the Product/Program roadmaps.

Essential Knowledge, Skills and Abilities:

Proven knowledge and expertise with complex custom development using Apex, with Lightening Component Development, the Salesforce clouds, Salesforce Communities, API and web services integrations is required. Proven experience with Object-Oriented programming, algorithms and multi-tenant system architecture, Advanced knowledge of data structures and design patterns. High Development standards with a zero-defect mind-set. Must have excellent written/verbal communication skills, attention to detail and a commitment to quality. Experience with Communities and Marketo Marketing Integration is a plus.

Required Qualifications:

7+ years of Apex, VF and Salesforce application design and development experience • 2+ years of Lighting Framework development experience (LWC) • Solid knowledge and experience in Object-Oriented Design and Programming techniques. • Expertise in Apex development, including in Trigger Frameworks, TDTM, and governor limits • Significant experience with Model View Controller, Custom API’s, Web Services and Rest API’s and with some type of Version Control. 

Education and/or experience:

  • Bachelor’s degree or equivalent (Computer Science, Mathematics, Electrical Engineering preferred)
  • Advanced Degree preferred
  • Advanced Salesforce certifications required
  • Jira/Confluence
  • Bitbucket, Git or other Version Control Software experience
  • Analytical problem solver who is passionate about delivering complex, quality solutions on time

 

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

· Employee will work in an office environment and must possess the physical abilities to utilize standard office equipment on a daily basis: computer, telephone, copier etc. 

· Sitting for extended periods of time while at a desk or in meetings; hearing and visual acuity within normal range; Manual dexterity to operate keyboard and calculator.

· Work safely without presenting a direct threat to self or others.

· Job responsibilities may require the use of personal or CSE vehicles on CSE business. Must be physically capable of operating the vehicles safely, possess a valid driver's license, and have an acceptable driving record. Use of a personal vehicle for CSE business will be prohibited if the employee is not authorized to drive a CSE vehicle or if the employee does not have personal insurance coverage.

· May work some evenings and weekends or work longer hours to meet deadlines.

 

 

The Sr. Salesforce Developer leads the design and development of custom solutions for CSE’s internal and external clients. CSE solutions include application processing platforms for clean energy incentive programs, such as California’s Clean Vehicle Rebate Project (CVRP). These solutions include a front-end CMS system and back-end Salesforce and document storage systems. The Salesforce Developer reports to the Director of CSE’s platform development team, and collaborates with a team of business analysts, and front-end and back-end developers (including external development partners) to design, develop, deploy, and maintain solutions.

Essential Functions and responsibilities:

  • 7+ years of experience designing and developing complex custom Salesforce solutions
  • Analyze needs and develop solutions using traditional and/or agile development methodologies
  • Design solutions that leverage Salesforce best practices and introduce new technologies when necessary
  • Translate business requirements into solutions that best leverage the Salesforce platform
  • Develop comprehensive configuration designs and architectural documentation to support the successful implementation of projects
  • Identify and recommend salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance
  • Integrate Salesforce with other applications using web services and API’s
  • Engage in code reviews and ensure adherence to best practices
  • Identify any application/code security issues and recommend solutions to resolve them
  • Integrate and test systems using automation and non-automation methods
  • Strong foundation in version control, configuration management, deployment methodologies and release management
  • Provide mentoring and technical leadership to other team members

Required Qualifications (Essential knowledge, Skills and Abilities:))

  • 7+ years of Apex, Batch Interfaces, Visualforce and Salesforce application design and development experience
  • 3+ years of Aura development experience
  • 3+ years of experience in using Webservices like REST or SOAP API
  • Solid knowledge of Object-Oriented Design and Programming techniques.
  • Knowledgeable in Trigger Frameworks and Salesforce governor limits
  • Proven knowledge and expertise with Model View Controller methodologies and design
  • HTML, CSS and Javascript development is required
  • Experience in web developments skills like HTML, CSS and JavaScript
  • Should have experience in using version control environments like Github, Bitbucket or Gitlab
  • Must have excellent written/verbal communication skills, Attention to detail and a commitment to quality
  • Must be authorized to work in the US - Green card Holder or Citizen only
  • Should also have experience with Salesforce involving integrated CMS (ie. Drupal) and document storage (ie. Box) solutions.
  • Must have excellent written/verbal communication skills, Attention to detail and a commitment to quality.

Desired Qualifications:

  • Lightning Web Component development highly preferred
  • Community cloud experience
  • Knowledge on Shield Platform Encryption, decryption using Apex Crypto libraries
  • Experience with Salesforce involving integrated CMS (ie. Drupal) and document storage (ie. Box) solutions

Education and/or experience:

  • Bachelor’s degree or equivalent
  • Advanced Development Salesforce certifications (Platform Developer II highly preferred)

 

Benefits
 
  • Paid holidays, vacation and sick time
  • Medical, dental and vision plans
  • Health care & dependent care flexible spending account
  • 403(b) Retirement Plan
  • Long-term Disability
  • Basic life and AD&D insurance
  • Supplemental life insurance
  • Transportation flexible spending account
  • Gym/fitness reimbursement
  • Employee Assistance Program (EAP)
  • Legal Shield & ID protection option
  • Alternative work schedule (not available for senior leadership positions)
Our Team
 

Efficient and effective processes are what set CSE apart from our competitors. Ensuring our clients have visibility into our great work while optimizing the user experience for consumers is paramount to our operations.

Chad Taylor
Chad Taylor
Director EV Programs
Process & Technology

We’re testing grid integration projects that have only been theorized about before. Working with real commercial properties to test assumptions is really exciting.

Erin Malcolm Brandt
Erin Malcolm Brandt
Director
Technology Integration