Careers

This position can be remote.

Rebate Processing Specialist

Processes clean transportation rebate applications efficiently and accurately.

Essential Functions and Responsibilities: 

•    Process clean transportation rebate applications using a customized Salesforce.com CRM system and other computer systems

•    Follow detailed, standard practices and operating procedures to review rebate applications and varied, complex supporting documents for accuracy and completeness

•    Make quick, consistent decisions following detailed program terms and conditions to determine rebate applicant eligibility

•    Provide technical support to applicants for the online application and document submission processes

•    Explain complex project requirements to applicants on the phone and in writing

•    Use good judgment when speaking with applicants about non-public personal information

•    Handle highly sensitive documents that contain non-public personal information, following mandatory security processes

•    Use template-based and customized emails to communicate professionally and accurately with rebate applicants

•    Prepare and mail rebate checks to rebate applicants

•    Work effectively with fellow team members to complete rebate processing tasks, assisting others when opportunities arise

•    Identify issues that may require deviation from standard practices and work with team leads to implement solutions

•    Communicate with the operations team leads and operations managers to provide status updates, report concerns, and suggest solutions and improvements

•    Organize, scan, file, and store hardcopy rebate applications

•    Perform other related duties as assigned 

Role Specific Responsibilities: 

QUALIFICATIONS 

Essential Knowledge, Skills and Abilities: 

Required 

•    Extreme attention to detail

•    Strong ability to work on more than one program.

•    Ability to understand processes at a conceptual level, execute them correctly in an internet browser-based system, and ask questions when in doubt

•    Ability to organize tasks in a way that suits your work style, accommodates your team members and complies with required processes

•    Strong interpersonal and organizational skills

•    Strong writing skills

•    Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations

•    Ability to complete assigned work accurately and on time

•    Ability to identify alternative solutions to assigned issues and recommend a course of action

•    Intermediate ability to navigate in Adobe Acrobat PDF files

•    Intermediate ability to follow processes and execute tasks in an internet browser-based system

•    Intermediate ability to use Microsoft Outlook, Word, Excel, and Windows 7

•    Basic knowledge of customer service principles, project management and best practices with data entry and documentation. 

Preferred 

•    Basic knowledge of and/or interest in electric, plug-in hybrid electric, and other alternative fuel vehicles

•    Basic knowledge of and/or interest in local, state, and federal transportation issues related to greenhouse gases (GHGs) and climate change

•    Basic knowledge of and/or interest in energy issues with a basic understanding of sustainable energy policy and technologies 

•    Experience working with online customer relationship management (CRM) systems (e.g., Salesforce.com)

•    Income verification or mortgage processing experience

Education: 

•    Associate of Arts degree required

•    Bachelor’s degree preferred

•    Additional work experience may be substituted for a degree 

Experience: 

•    2 years of experience in office/clerical work, customer support, application processing, or other areas related to the duties and responsibilities specified.

•    A bachelor’s degree may be substituted for some work experience

 

The Sr. Salesforce Developer leads the design and development of custom solutions for CSE’s internal and external clients. CSE solutions include application processing platforms for clean energy incentive programs, such as California’s Clean Vehicle Rebate Project (CVRP). These solutions include a front-end CMS system and back-end Salesforce and document storage systems. The Salesforce Developer reports to the Director of CSE’s platform development team, and collaborates with a team of business analysts, and front-end and back-end developers (including external development partners) to design, develop, deploy, and maintain solutions.

Essential Functions and responsibilities:

• 7+ years of experience designing and developing complex custom Salesforce solutions
• Analyze needs and develop solutions using traditional and/or agile development methodologies
• Design solutions that leverage Salesforce best practices and introduce new technologies when necessary
• Translate business requirements into solutions that best leverage the Salesforce platform
• Develop comprehensive configuration designs and architectural documentation to support the successful implementation of projects
• Identify and recommend salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance
• Integrate Salesforce with other applications using web services and API’s
• Engage in code reviews and ensure adherence to best practices
• Identify any application/code security issues and recommend solutions to resolve them
• Integrate and test systems using automation and non-automation methods
• Strong foundation in version control, configuration management, deployment methodologies and release management
• Provide mentoring and technical leadership to other team members

Required Qualifications (Essential knowledge, Skills and Abilities:))

• 7+ years of Apex, Batch Interfaces, Visualforce and Salesforce application design and development experience
• 3+ years of Aura development experience
• 3+ years of experience in using Webservices like REST or SOAP API
• Solid knowledge of Object-Oriented Design and Programming techniques.
• Knowledgeable in Trigger Frameworks and Salesforce governor limits
• Proven knowledge and expertise with Model View Controller methodologies and design
• HTML, CSS and Javascript development is required
• Experience in web developments skills like HTML, CSS and JavaScript
• Should have experience in using version control environments like Github, Bitbucket or Gitlab
• Must have excellent written/verbal communication skills, Attention to detail and a commitment to quality
• Must be authorized to work in the US - Green card Holder or Citizen only
• Should also have experience with Salesforce involving integrated CMS (ie. Drupal) and document storage (ie. Box) solutions.
• Must have excellent written/verbal communication skills, Attention to detail and a commitment to quality.

Desired Qualifications:

• Lightning Web Component development highly preferred
• Community cloud experience
• Knowledge on Shield Platform Encryption, decryption using Apex Crypto libraries
• Experience with Salesforce involving integrated CMS (ie. Drupal) and document storage (ie. Box) solutions

Education and/or experience:

• Bachelor’s degree or equivalent
• Advanced Development Salesforce certifications (Platform Developer II highly preferred)