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About the Center for Sustainable Energy®
Center for Sustainable Energy (CSE) is an independent, mission-driven nonprofit organization with an office in San Diego. We accelerate the adoption of clean and efficient energy solutions via program administration, technical assistance, policy innovation, and other forms of market facilitation. We are uniquely positioned and engaged with a variety of stakeholders and market actors, including policy-makers, state and federal agencies, regional and local governments, utilities, business and civic leaders, and individuals in both the general market and equity sectors. Our technical areas of focus include distributed energy resources (renewable energy, energy efficiency, energy storage, fuel cells, combined heat and power) and clean transportation.
The Senior Coordinator independently manages applicant and stakeholder engagement activities across multiple transportation decarbonization programs for utility or state-agency clients. The primary responsibility is to support a given program’s manager to develop materials for program administration, including standard operating procedures, stakeholder trainings, and internal program trainings; and implement critical program activities such as: training staff on program processes, developing program partner networks, providing trainings to the program partners, and interfacing with program partners. To do so, the Senior Coordinator interfaces with the Program Manager to align materials and activities to the program’s objectives and timelines. To excel in the role, Senior Coordinators must exercise independent judgment over assigned deliverables and activities, demonstrate a strong process orientation and training skills/experience, and possess excellent interpersonal skills.
Essential Functions and Responsibilities:
- Manage stakeholder engagement activities, including recruitment, enrollment, onboarding, training, retention, relationship management, communications, and outreach strategies.
- Collaborate with internal and external stakeholders to develop tools, resources, and program materials that align with technical requirements, stakeholder needs, and program objectives.
- Lead program partner enrollment, onboarding, compliance, and tracking processes.
- Develop and maintain standard operating procedures, process documentation, workflow diagrams, training materials, and other program resources.
- Coordinate and execute recurring program deliverables, including outreach campaigns, partner and stakeholder communications, reporting, quality control and assurance checks.
- Develop and deliver internal and external trainings via webinars, presentations, workshops, office hours, roundtables, conferences, and industry events.
- Develop and maintain relationships with program partners and develop messages to target audiences via program marketing channels.
- Identify program risks, operational challenges, and process improvement opportunities to inform program design, implementation planning, and market engagement strategy.
- Prepare reports and presentations to support internal and external reporting, program evaluation, operational decision-making, and strategic planning.
- Provide guidance, training, mentorship, and task coordination to other team members supporting assigned programs.
- Perform other related duties as assigned.
QUALIFICATIONS
Essential Knowledge, Skills, and Abilities:
Required
- Experience with standard operating procedure processes, visualization tools, and training.
- Experience with network development and communication strategies, including the use of social media technology alongside other digital marketing tools.
- Excellent oral and written communication skills, including the ability to develop high-quality written materials and visualizations.
- Experience managing multiple deliverables simultaneously.
- Experience developing innovative solutions for complicated operations and/or marketing problems.
- Experience communicating progress toward deadlines and achievement thereof.
- Demonstrated ability to perform with minimal supervision.
- Experience and/or education in electric vehicle, electric utility, and distributed energy resource technologies as well as the relevant regulatory/policy institutions thereof.
- Knowledge of the market players.
- Experience developing and maintaining tracking systems and preparing reports thereof.
- Proficiency with Microsoft Office Suite and other business software applications.
Preferred
- Direct industry experience with electric vehicles, charging equipment, and distributed energy resource technologies.
- Direct industry experience in marketing for utilities and/or government agencies.
- Experience in utility and/or government incentive program administration.
- Experience using CRM platforms, such as Salesforce.
- Experience facilitating virtual meetings, webinars, and online training platforms.
Education:
- Bachelor’s degree or equivalent work experience required.
- Master’s degree preferred.
Experience:
- 5 years of related experience.
Licenses, Certificates or Registrations:
- Current Driver’s License in the state of residency.
WORKING CONDITIONS
Work Environment:
- Works in a home (remote) or office environment
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.
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CSE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
